Maritime Data Analyst

Are you passionate about helping companies navigate the complex maritime operations, risk and compliance landscape?

If so, we want to hear from you.

**Role Profile**

Lloyd’s List Intelligence are the trusted experts delivering transparent and actionable maritime data empowering 60,000 professionals around the globe to make confident decisions that drive the safe, efficient, and lawful movement of trade by sea. Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into unique insight delivered through data and analytics services, news and commentary, and publications.

We have teams working across the globe in data and analytics, product management, editorial and market analysis, technology, marketing, sales, and customer success.

In the role of **Maritime Data Analyst**, reporting to the Vessel Risk & Compliance Manager, you will provide first response to customer queries related to vessel data, AIS data and methodology, complex ownership structures, as well as sanctions and compliance risks, working closely with other research teams to ensure the queries are answered within agreed SLAs.

The Maritime Data Analyst will primarily investigate company and vessel ownership structures, vessel characteristics & movement patterns, as well as maritime areas & facilities. They are expected to gain a broad understanding of Lloyd’s List Intelligence data and products, and most importantly how these benefit our customers. Within the remit of this role there is a key focus on resolving multiple daily client queries and delivering on Data Quality programmes across several data areas in a timely manner, as well as exploring ways to improve efficiency and processes to increase the timeliness, coverage and accuracy of data delivered to customers.

If you have bags of enthusiasm and a desire to solve complex problems, are keen to gain experience of large and complex datasets and due diligence research whilst delivering timely and actionable insights to our customers then this is the team for you Maritime knowledge would be an advantage but much more important is a passion for data, investigations and research, and someone who can work well with continual change.

This role is permanent and offers balanced working with 2-3 days a week in our Singapore office.

**Key Responsibilities**:

- Monitor and respond to inbound customer queries, received through the Ask-the-Analyst service, as well as non-customer and internal requests, ensuring these are handled in an efficient and timely manner, capturing & escalating actionable client feedback.
- Develop a deep understanding of the different customer groups and how they rely on our insight and services.
- Acquire full knowledge of in-house methodology across the Maritime Data Team and be able to articulate this in written responses to internal and external stakeholders.
- Ensure customer service SLAs, Data Quality KPIs and daily tasks are consistently met.
- Review and validate AIS tracking data, responding to customer queries on vessel movements.
- Monitor, proactively escalate and follow-up on issues related to the performance of our proprietary AIS tracking network, maintaining our relationships with the AIS station hosts.
- Review and update entries within our Geospatial database, including but not limited to Ports, Terminals & Berths, as well as High-Risk Areas.
- Provide quality control of research teams’ output, offer feedback and expertise when needed.
- Foster collaboration and share information with other in-house data teams, to optimise the quality of our data.
- Proactively suggest process efficiency and methodology improvements, supporting on their delivery within the scope of our COACT data quality framework.
- Keep abreast of emerging market trends and regulatory changes in the risk and compliance landscape, as well as competitor advances in the maritime data market.

**What we are looking for**:
**Essential**
- A customer-first approach with a flexible, can-do attitude, and strong time management skills with an ability to respond to multiple queries and requests within set deadlines.
- At least 12 months experience in business intelligence, consultancy, or complex data research, relying both on primary and secondary sources
- Proven experience in either SQL, Python or Power BI
- Proven track record of proactively seeking out and validating information, both within and outside of pre-determined source lists.
- Proficiency in written and spoken English.
- Ability to compile training methodology and feedback documents to drive output enhancements is a pre-requisite.
- Strong stakeholder management is required in this role, across all areas of the business.

**Desirable**
- Experience of resolving complex customer queries, including objection handling.
- Innovative and dynamic approach to problem-solving, with proven success in implementing data, research, and content improvements.
- Software skills in package