Vp, Functional Management, Retail Operational

1 week ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Date Posted**

21 hours ago

Additional Details

**Job ID**

2193

**Job Views**

2

Job Responsibilities

1. Responsible to ensure that operations and business requirements for channels related initiatives are documented at the early stage of project delivery. Participate actively in requirement analysis and documentation review to better understand and clearly document business and operations requirement for channels related initiatives.
2. Define test plan including test objectives, entry and exit criteria for UAT and test design including end to end system workflows. Engage and walkthrough test plan and designs with team to ensure UAT preparation and execution can be performed smoothly. Provide on-going support & guidance in requirement clarifications, test scripts and result reviews and defect reviews during UAT execution. Engage business to review test coverage, test scenarios and test results to ensure business and/or operations acceptances is obtained.
3. Engage & walkthrough impacts of change with Operation Implementation team to ensure process and people readiness for QR and project initiatives.
4. Provide consultative role for post implementation support to provide prompt issues management including investigations and resolutions of customers’ queries, feedbacks, issues & complaints.
5. Provide backup or secondary role in production parameter maintenance activities, production key custodians activities and Disaster Recovery activities.Job Requirements

What are the Skills/Technical Ability required?
1. Good knowledge /understanding of retail operation processes & system capabilities/functionalities
2. Strong analytical skills

What are the Attributes/Personality traits required?
1. Able to multi-task & possess leadership traits
2. Good interpersonal & communication (both spoken/written) skills

Work Experience Desired (No of years, industry type, function)
1. 8 years of relevant working experience in Retail Operation units will be an advantage
2. Possess Retail system knowledgeAbout the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.Be a part of UOB Family

Tags

vp

functional

management

retail

operational

readiness

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