Patient Service Officer

1 week ago

Orchard, Singapore International Medical Clinic Full time

**JOB RESPONSIBILITIES**:

- **Front Desk Operations**: Manage a clean, organized, and welcoming patient service desk and waiting area, ensuring readiness during clinic hours.
- **Patient Interaction**: Greet and assist patients and visitors professionally, managing check-ins, walk-in registrations, and appointment bookings.
- **Call Centre Duties**: Handle high volumes of inbound/outbound calls, triage clinic-specific queries and route calls to appropriate teams.
- **Insurance & Billing Support**: Support in-clinic Insurance Direct Billing (IDB) related tasks, update billing details, and collect payments during patient visits.
- **Clinical Coordination**: Support clinical teams with referrals, lab sample handovers, and follow-up scheduling.
- **Telehealth & Documentation**: Conduct basic tele-triage and maintain accurate records of patient communications and actions.
- **End-of-Day Procedures**: Close the clinic by securing systems, balancing transactions, and locking up according to protocol.

**JOB REQUIREMENTS: -**
- GCE ‘O’ Level / NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.
- At least 2 years’ of experience in a healthcare, clinic, or patient/customer service setting is preferred.
- Prior experience with front-desk operations, call center work, or patient services will be an advantage.
- Familiarity with medical terminology and clinical workflows is desirable.
- Proven ability to multitask effectively and manage time well in a dynamic, fast-paced clinical environment.
- Strong interpersonal skills, with a warm and patient-centric approach and a commitment to delivering high-quality customer service.
- Strong problem-solving skills with the ability to assess situations quickly and escalate issues appropriately.
- Collaborative team player with a proactive attitude.

**Job Types**: Full-time, Permanent

Pay: $2,400.00 - $2,900.00 per month

**Benefits**:

- Employee discount
- Flexible schedule

Work Location: In person

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