Assistant Manager/manager, Volunteer Management

7 days ago


Singapore KAMPONG KAPOR COMMUNITY SERVICES Full time

**Position Overview**

The Volunteer Manager at KKCS drives the strategic direction and day-to-day management of the organisation’s volunteer programs, ensuring they effectively support the needs of all service units. This role will oversee, monitor and support volunteer recruitment, onboarding, training, evaluation and retention, establishing a positive and compliant volunteer culture. Additionally, the role involves building data management systems to assess volunteer impact and engaging with community partners to expand support networks for KKCS.

This position requires a proactive leader with excellent organisational and interpersonal skills, capable of supporting colleagues, volunteers in curating good volunteer experiences and building community partnerships. The Volunteer Manager will play a crucial role in aligning volunteer contributions with KKCS’s mission, fostering growth and recognition for volunteers, and ensuring program compliance and quality.

**Key Duties & Responsibilities**

**1. Volunteer Management**

1.1. Lead, develop, and implement volunteer management policies, processes, and culture across KKCS.

1.2. Lead, develop and build capability of KKCS staff to better manage volunteers in KKCS.

1.3. Build and maintain a pool of dedicated volunteers to support all KKCS service units.

1.4. Conduct needs analysis with service units, including risk assessment, role descriptions, and continuity planning.

1.5. Oversee volunteer recruitment, registration, screening, and interviews in collaboration with KKCS service units.

1.6. Coordinate onboarding programs in collaboration with KKCS service units.

1.7. Develop and oversee volunteer training and capability development programs.

1.8. Lead volunteer evaluation sessions and organise appreciation events.

1.9. Lead and implement risk mitigation strategies and plans in collaboration with KKCS service units e.g., ensure volunteer adherence to organisational guidelines, including the code of conduct by KKCS staff and volunteers.

**2. Data management**

2.1. Lead, establish, oversee and maintain IT systems for efficient volunteer data management.

2.2. Support KKCS staff in utilisation of the IT system for effective volunteer data management.

2.3. Oversee volunteer data tracking and analysis for impact evaluations.

**3. Partnership Engagement**

3.1. Lead engagement with internal and external partners to fulfill KKCS's volunteer needs.

3.2. Build and sustain a network of community partners to support KKCS services.

**4. Other duties**:
4.1. Fulfill any additional responsibilities and duties as assigned by the Supervisor and Centre Director.

**Requirements**:

- Degree in Social Sciences or related field preferred.
- Minimum 5-7 years of relevant experience in Social Service or similar settings.
- Volunteering experience in social service or healthcare sectors.
- Strong interpersonal and leadership skills.
- Skilled in written and verbal communication.
- Creative, proactive, and resourceful.


  • Assistant Manager

    1 week ago


    Singapore TOUCH COMMUNITY SERVICES LIMITED Full time

    **Job Summary**: Strategise, direct and run programmes to bring volunteers together to share ideas, skills and resources to enable communities. Through managing the 33 volunteer coordinators in the direct services, we build networks between TOUCH and the rest of Singapore such that TOUCH can achieve Vision 2030. **Principal Responsibilities and Duties**: -...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & Responsibilities SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet,...

  • Volunteer Executive

    2 weeks ago


    Singapore City Harvest Community Services Association Full time

    A Volunteer Executive assists the Volunteer Manager with the seniors/adults volunteer pool (Recruitment, Training and Retention) & event management (planning and coordination work). You will also perform and support other administrative duties of the Department. You should be able to work closely with both internal and external stakeholders and to multi-task...


  • Singapore Thye Hua Kwan Moral Charities Full time

    COMPANY DESCRIPTION Since October 2011, **Thye Hua Kwan Moral Charities (**THK**MC)** was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large. **THK**MC provides assistance to the various groups in our community through more than 60 programmes and services for the **elderly and the sick**,...


  • Singapore KAMPONG KAPOR COMMUNITY SERVICES Full time

    **Position Overview** The Volunteer Manager at KKCS will drive the strategic direction and day-to-day management of the organization’s volunteer programs, ensuring they effectively support the needs of all service units. This role will oversee volunteer recruitment, onboarding, training, and retention, establishing a positive and compliant volunteer...


  • Singapore NLB National Library Board Full time

    **[What the role is]** The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment...


  • Singapore Loving Heart Multi-Service Centre Full time

    At least _**_5 years _**_of full-time local Social Service sector experience in a similar or comparable role is _**_essential _**_for this position. _ - Explore, develop, and implement effective means of volunteer recruitment, development, and appreciation. - Identify volunteering trends and skill gaps. - Plan, develop, and implement collaborative...


  • Singapore HR MANAGER Full time

    Overview Quantity Surveyor Cum Architects Responsibilities Quantity Surveying Review construction plans and preparing quantity requirements. Projecting cost estimates on various materials needed for a project. Coordinating with Site Managers, Site Engineers, and other team members to ensure the project is on time and on budget. Preparing contracts, legal...