Credit Controller

**The Group**

Powered by the vision of connecting businesses worldwide to transact with ease, Henatenn is an Integrated Omni-channel Commerce and Supply Chain Solutions Enabler that Harnesses Evolving Technological Innovations.

The group comprises three distinct affiliates that offer a comprehensive range of solutions for the beauty and fragrances industry to include:

- NEFERTI Global Supply Chain Solutions for businesses
- NOVELA Premium Consumer Retail and Cross-border E-Commerce
- DTB Brand Acquisition, Distribution and Marketing

Customer-centricity and Warmth are deeply ingrained in the Henatenn DNA. Relationships with partners and customers are highly valued, with many lasting over a decade one of the key reasons why the company has enjoyed sustainable growth through the years.

Internally, it translates to being an equal opportunity and nurturing organisation. Henatenn invests in its employees, giving them room to be creative, grow and excel, which has resulted in a high-performance team that stands united and collaborative. Everyone is empowered to overcome challenges and celebrating success together has become a part of its culture.

With an established unique supply chain and distribution system that solidified over the years through continual innovation and customer interaction, the group has seen revenues exceed SGD 100 million annually.

In the last decade, the group has successfully planted its footprint outside its Singapore headquarters, Henatenn is on-track to achieving its dream of global omni-presence.

**Credit Controller**

This is a newly created role within the Henatenn Group Finance team, and you will play a vital role in managing and controlling the credit activities of our B2B & B2C businesses. You will be responsible for enabling the liquidity of the company through the Credit pillar by ensuring the timely collection of outstanding payments from clients, mitigating credit risks to maintain a healthy cash flow. Your expertise in credit control and strong communication skills will contribute to maintaining strong relationships with our internal teams as well as customers while ensuring compliance with company credit policies.

Key Responsibilities:

- Take ownership of the credit control process, including credit assessment, credit limit setting, and credit terms negotiation.
- Conduct credit checks and evaluate creditworthiness of new and existing customers using credit reference agencies, financial statements, and other relevant information.
- Establish and maintain effective relationships with customers, responding to inquiries, resolving payment disputes, and negotiating payment arrangements.
- Monitor and analyze overdue accounts, proactively contacting customers to secure payment and resolving payment discrepancies.
- Coordinate with internal departments, such as sales and customer service, to ensure timely resolution of customer queries and issues related to credit control.
- Prepare and send regular statements, reminders, and collection letters to customers, following up on overdue accounts.
- Manage the reconciliation of customer accounts and ensure accurate allocation of payments.
- Prepare and present periodic reports on credit control performance, including aged debt analysis, bad debt provision, and cash flow forecasting.
- Stay updated on industry credit management practices, regulations, and legal requirements to ensure compliance and identify areas for improvement.
- Participate in cross-functional initiatives to improve credit control processes, systems, and policies.

**Requirements**:

- Bachelor's degree in finance, accounting, or a related field (or equivalent work experience).
- Proven experience in credit control, debt collection, or a similar role from a wholesale trading company is highly preferred.
- Strong understanding of financial analysis, credit risk assessment, and debt recovery techniques.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to build and maintain relationships with customers and internal stakeholders.
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to work independently and meet tight deadlines.
- Knowledge of legal and regulatory frameworks related to credit control is a plus.