Product Support Specialist

7 days ago


Singapore Imperva Full time

During Imperva’s specifically curated internship program, you will have hands-on learning of:

- Cybersecurity fundamentals
- TCP/IP and Application Layer Protocols
- Web Application and Database security, Vulnerabilities, Attacks and Mitigations
- Security and Networking basics
- Troubleshooting issue based on diagnostic logs and packet captures. - Customer Support and Customer Management

**Responsibilities**:

- Manage customer cases by ensuring the proper priority is assigned, customer information is accurate, and cases are assigned in order to meet the Imperva SLA.
- Handle customer requests that include upgrades, licensing, questions on Imperva solutions, and access to Imperva resources.
- Provide customer timely updates and responses while completing their request.
- Assisting Product Support Engineers as needed.

**Qualifications**
- Good understanding of Linux & Windows commands/utilities and knowledge with the networking technologies and protocols.
- Understanding of HTTP, SSL, databases is an advantage
- Strong interpersonal and communication skills both verbally and in writing.
- Able to debug problems and deliver solutions with a high level of customer satisfaction.
- Enjoys problem-solving and displays an eagerness to learn new technologies/skills.

LI-SJ1



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