Appointment Setter Manager

3 years exp

**Roles & Responsibilities**

**Job Highlights**:

- Learn, grow, and help. Do all 3 together.
- Career progression.
- Frequent team bonding and educational activities.

Hey Are you interested in working with a fun and talented team? Then maybe Heroes of Digital is the company for you.

**Who are we?**

Heroes of Digital is a regional leader in the marketing and advertising industry that boasts its own proprietary technology. We developed the world's 1st pocket digital marketing specialist - Xander - that generates maximum savings and best results 24/7.

Headquartered in Singapore, with a presence in Malaysia and the Philippines, we're a Google Premier Partner and Meta Business Partner. We were also shortlisted by Straits Times and Statista as the #27 fastest growing company from 2017-2020.

We're an integrated performance marketing agency that specializes in combining strategic digital marketing and machine-learning technology to generate sales for local SMBs.

**Heroes of Digital, a fast growing digital marketing Agency is looking to hire an experienced Apponitment Setter Manager to fuel growth and expansion for its ever growing team. **Sound like you? Good Keep reading...

The Appointment Setter Manager will manage and grow the telemarketing team whose goal is to generate revenue by developing opportunities for the Heroes of Digital sales teams. The manager’s responsibilities include:

- Recruit, train and optimize a team of telemarketers identify, contact, and create qualified opportunities for sales teams
- Ensure telemarketing team members improve performance and abilities over time by providing coaching and feedback in recurring 1:1s
- Plan for hiring and onboarding new telemarketers
- Work closely with Sales and other members of the leadership team to improve opportunity management and qualification processes
- Refine the sales pitch and process to achieve optimum results
- Establish metrics and help the team improve by understanding their performance
- Analyse metrics and suggest areas for improvement in scripts or overall strategy
- Help create a fun, high energy environment where people love coming to work
- Oversee usage of team systems including Zoho and Google Sheets
- Partner with Sales manager to refine strategy and approach to generate higher volume of qualified leads.
- Manage the lead lifecycle, nurturing, scoring, segmentation and list data.
- Report regularly on program performance, track performance, and make optimization recommendations.

**Requirements**:
The Heroes of Digital Telemarketing Manager should possess the following skills:

- 3+ years of B2B sales management experience
- Outbound call center management experience preferred
- Self-starter with proven success as a sales leader
- Experience selling into the SME market strongly preferred
- Experience using CRM tools
- Excellent written and spoken English and Mandarin (bilingual English and Chinese to handle customer from Chinese based)

**Additional Information**

**“Day in the Life”**

On any given day the Telemarketing Manager will be meeting with his/her team members to provide side-by-side coaching as well as call monitoring. They will also be measuring and reviewing the effectiveness of call campaigns to report to the sales managers. The Telemarketing Manager will be responsible for optimizing call scripts and making recommendations for future campaigns.

Heroes of Digital is a 75-man strong Google Premier Partner and Facebook Agency Partner. We're an integrated performance marketing agency that specializes in combining strategic digital marketing and machine-learning technology to generate sales for local SMBs.

We are located in 3 countries: Singapore (HQ), Malaysia, Philippines.

The team shares a common value: #clientsaboveall

We put our clients above all else and give our best to ensure success for our clients' marketing campaigns. That is what makes us unique and gives us satisfaction. The company's value is not something we hang on the wall, but rather something we live out every single day.

We have a high client-retention rate because of our culture, team spirit, digital marketing expertise, and technology - traits not many agencies have.

Team spirit is also built up with regular team bonding activities because we believe that good culture in the workplace is crucial to producing great work.

We adopt a business objective-driven approach to working with clients with the sole aim of helping clients grow their revenue through strategic digital marketing and machine-learning technology. We pride ourselves as an advisor to our clients, not a typical vendor.

We live by a set of **10 Commandments** that allow us to consistently produce results for clients:
1. Thou shalt not settle for mediocrity. Only excellence can make true Heroes.

2. Thou shalt not treat clients as clients, but instead as partners in growth.

3. Thou shalt not take orders from clients who think they know better.

4. Thou sh