Helpdesk & Data Center Field Support Engineer

1 week ago


Singapore FRONTIER FORCE TECHNOLOGY PTE LTD Full time

**Helpdesk Responsibilities**:

- Troubleshoot and resolve hardware, software, and network-related issues
- Log incidents and service requests accurately in the IT ticketing system
- Escalate unresolved issues to relevant support teams
- Perform user account management (e.g., password resets, access rights)
- Set up and configure desktops, laptops, printers, and other IT peripherals
- Support IT onboarding and offboarding activities
- Provide end-user guidance and training on IT tools and best practices

**Data Center Responsibilities**:

- Perform smart hand support for servers, and network equipment
- Perform basic installation for routers and switches
- Perform physical setup including racking, cabling, and patch panel management
- Replace faulty hardware components and coordinate vendor support when needed


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