Collateral Management

**Euroclear Bank**

Euroclear Bank is the premier provider of settlement and related securities services for cross-border transactions involving domestic and international bonds, equities, derivatives and investment funds.

We offer clients a single access point to post-trade services covering domestic securities from over 40 markets.

**Collateral Management - Client Services Lead / Account Manager
**Our organization**

We are strengthening the Collateral Account Management Team and looking for an experienced member of Client Services Lead/Account Manager. Joining us will give you a unique opportunity to increase your skill set by developing new expertise in the Collateral Management domain, a key area of focus for the industry at this time, as well as increasing your relationship management skills.

We offer an exciting job, with significant growth opportunities, across a variety of products and markets which are at the core of the Euroclear Strategy.

**Your Role & Responsibility as Client Services Lead / Account Manager**
- Offering dedicated services to Triparty clients or a group of key Triparty clients
by monitoring and proactive follow-up of clients’ activity across different collateral products, support client with specific portfolio analysis to optimize collateral allocation.
- Works and constantly coordinates with different stakeholders internally, specifically Account Managers, Relationship Managers and Operations, in solving service issues and escalations raised by clients.
- Representing the client in raising awareness internally on service improvements (including those requiring a structural change).
- Contribute to the preparation or assist to client meetings, presentations, or training with the Dedicated CAM.
- Manage timely and accurately control queries, transactions processing (instructions input) and reporting generation.
- Follow up on custody or Corporate Action events processed on Collateral positions, including cash and securities realignment.
- Challenge, review and develop complex policies procedures with appropriate continuous improvement and risk mind-set to improve our risk resilience as well
as efficiency and productivity.
- Contribute (depending on the size of the project) with a good level of autonomy
to projects related to clients, risk, or operations. This may require writing or validating business requirements, testing or preparing operational readiness (including delivery of training).
- Ensure client satisfaction and client loyalty is developed and maintained.
- Collect issues and expectations through the client survey, the day-to-day monitoring and client contacts.
- Act as internal and external facilitator for any ad hoc escalations

**Your Profile**
- You have 3-5 years client facing experience.
- You have general knowledge of financial markets and securities and eager to broaden your expertise in this field.
- You perform tasks with a constant client focussed approach and you deal with clients skilfully and respectfully establishing an effective relationship based on trust.
- You can perform complex analysis; interpreting problems in their context and looking for information to solve them.
- You demonstrate a strong continuous improvement and risk mindset. Proactively identifies and drives changes and opportunities to improve functions, controls,
or processes within and across teams.
- You take accountability for your actions and decisions.
- You successfully prioritize your tasks and can coordinate several priorities at once considering the potential risk.
- You can work independently, but at the same time work within a team environment, and autonomously.
- You can work under pressure and can accept change.
- You are organized and flexible to face the polyvalence of the role.
- You are a stress resistant person; you can work independently, but at the same time work within a team environment.
- You have an excellent English communication skill, both in written and verbal. Additional languages are a plus.
- Good knowledge of Euroclear services and securities is an asset.

Paramount to our business is our Corporate Values**:R **espect, **E **ffective, **A **ccountable, **C **lient First & **H **elpful.

**REACH **embodies our aim to exceed expectations, to take advantage of new opportunities and to reach out to help our clients achieve success.

Euroclear recruits people from all walks of life. Our 4,500+ employees represent 80+ nationalities, of which over 50% are women. We are deeply convinced that diversity of talents, backgrounds and opinions is a key to success, by fostering engagement, energy, and innovation. We are committed to promoting diversity within the organisation, as well as an inclusive environment where everyone can be themselves, feels valued and respected, regardless of their background.