Service Leader

2 weeks ago

Singapore Cedele Group Full time

**Job Summary**

As a Service Leader, you will need to support the overall operations such as managing various stations and your team members to ensure smooth and efficient work flow are within the company guidelines.

**Duties and Responsibilities**

**Staff Management**
- Instilling positive staff motivation and discipline
- Supervise the activities of Café Associates, Café Baristas and other team members and ensures they are carried out effectively
- Periodically train new team members
- Good leadership skills, guiding and coaching team members

**Operations Management**
- Ensure food and beverages are prepared according to our Standard Operating Procedures and Recipes
- Compliance with food safety regulations and quality controls
- Solicit feedback from customers, resolve customer issues and/or enquiries
- Ensure hygiene regulations and upkeep of store cleanliness

**Café Ambience**
- Upkeep and maintain station and store cleanliness
- Ensure lightings, music, signages are in good working condition
- Ensure digital menus, marketing collaterals are up-to-date

**Financial Management**
- Cash handling according to Company procedures
- Maintain stock levels and products are sufficiently stocked
- Handling opening set-up and closing reports
- Minimise wastages and ensure cost control

**Personality and Competencies/Skills**
- Enjoys interacting with people and serving customers
- Friendly, Outgoing and Confident
- Possess basic computer skills (Outlook, Excel, Word)
- Able to manage cost effectively and resources efficiently to achieve productivity
- Serve with pride

**Physical Competencies**

Must be able to stand and walk around for the duration of scheduled work shift. Must have the stamina to work for a minimum of 44 to 60 hours per week.

**Experience and Qualifications**
- Basic knowledge in interpreting reports and work scheduling
- Minimum 2-years working experience as a supervisory role

**Salary**: Up to $2,200.00 per month

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Service Leader

    1 week ago

    Singapore Shangri-La Group Full time

    Join to apply for the Service Leader - Housekeeping role at Shangri-La Group 1 day ago Be among the first 25 applicants Join to apply for the Service Leader - Housekeeping role at Shangri-La Group At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our...

  • Service Leader

    4 days ago

    Singapore CULINA PTE. LTD. Full time

    The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina...

  • Service Team Leader

    2 weeks ago

    Singapore PERSOLKELLY Singapore Full time

    Our esteemed client from healthcare industry is looking for Service Team Leader. Responsibilities: - Monitor contact centre KPI - Generate report and statistics - Ensure smooth operation of contact centre - Staff management - Involved in resource/manpower planning - Conduct training - Responsible for service recovery **Requirements**: - Min...

  • Strategic Leader, Public Service Workforce Transformation

    2 weeks ago

    Singapore Public Service Division Full time

    A governmental organization in Singapore is seeking a dedicated individual for workforce development initiatives. This role focuses on implementing strategic workforce training, enhancing skills diversity, and driving the onboarding of officers onto an AI-enabled platform. Ideal candidates must be self-motivated, have strong analytical skills, and at least 2...

  • Service Leader

    2 days ago

    Singapore SHANGRI-LA HOTEL LIMITED Full time

    The Service Leader - Horizon Club provides guest services as well as supervision, direction and leadership in the Horizon Club in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel. This multi-skilled role requires the Service Leader - Horizon Club to perform other additional tasks that...

  • Operation Manager

    4 days ago

    Singapore CREAFOOD LEADER PTE. LTD. Full time

    Food & Beverage Operations Manager, who leads crew team to ensure operational efficiency and that service delivery targets are achieved. He/She is responsible for overall operation for food stalls, manpower recruitment and deployment, purchase food and stock, and make sure everyone is trained on proper food preparation, kitchen safety techniques and...

  • Fruit Services Crew Leader

    2 days ago

    Singapore DA JIA DOU HAO PTE. LTD. Full time

    FOOD SERVICES CREW LEADER FRUIT SERVICES CREW LEADER **Responsibilities**: Taking orders, serving guests and clearing of tables. Responding promptly to customer inquiries. Ensuring outlet is kept clean and tidy at all times. Prepare or serve simple fruit / food / drink items from counters Take customer orders and communicate orders to the...

  • Customer Service Team Leader

    5 days ago

    Singapore TELEPORT ASIA PACIFIC PTE. LTD. Full time

    **Customer Service Team Leader Teleport Asia Pacific is currently looking for a Customer Service Team Leader. This position reports to our General Manager. **Responsibilities - Responsible for leading, motivating and training the Customer Service team members in all aspects - Leads Customer Service team in achieving all service-level agreement (SLA)...

  • Technical Services Leader

    2 days ago

    Singapore Arup Full time

    Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. Technical Services Leader Singapore is a key role leading our business pursuits and major projects delivery in the Technical Services space across all our projects and clients. Assuming the positions of People Leader and...

  • Area Service Leader

    2 weeks ago

    Singapore GE HEALTHCARE Full time $80,000 - $120,000 per year

    Job Description SummaryYou will be responsible for Imaging Service delivery and operations in direct capacity in country, lead service strategy and initiatives to achieve sustainable service delivery, profitable growth, and operational compliance. You will manage operations and lead team to achieve exceptional customer experience for direct operations.  The...