Senior Product and Customer Insights Manager

1 week ago

Singapore Amazon Asia-Pacific Holdings Private Limited Full time

Bachelor's degree or equivalent
- At least 6 years of experience analyzing data and synthesizing into customer insights
- At least 5 years of work experience in consulting, insights, research, program management, or related fields
- Experience presenting to and influencing senior leadership through data driven insights

Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team to support our businesses in Australia and Singapore. There may be additional opportunities to support worldwide businesses (e.g., Japan, Europe).

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g., media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customers' advocate and influence their experience on Amazon

Key job responsibilities
- Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses. Translate these into analyses and identify meaningful insights that help Amazon improve our customer experience
- Study management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
- Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions, dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Singapore, SGP
- Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research
- MBA
- 3+ years living and/or working in Australia

  • Product Manager

    2 weeks ago

    Singapore Product Dynamix Full time

    Product Dynamix is a strategic product management consultancy providing a holistic approach across the product management lifecycle with a focus on start-ups and growth-stage companies. We act as a catalyst to place the Product strategy mindset at the heart of the customer's digital business. We offer in-house delivery, consultancy and training for the...

  • Product Manager

    2 weeks ago

    Singapore Product Dynamix Full time

    Product Dynamix is a strategic product management consultancy providing a holistic approach across the product management lifecycle with a focus on start-ups and growth-stage companies. We act as a catalyst to place the Product strategy mindset at the heart of the customer's digital business. We offer in-house delivery, consultancy and training for the...

  • Customer Insights Manager

    6 days ago

    Singapore JAPFA PTE. LTD. Full time

    **Role Overview**: As a **Customer Insights Manager**at Japfa, you will be the voice of the customer across all our business lines—chicken, beef, seafood, and value-added products. You will lead the effort to deeply understand consumer behaviour, preferences, and market trends across Indonesia and other key Southeast Asian markets. Your insights will...

  • Senior Insight Manager

    5 days ago

    Singapore ABN IMPACT PTE. LTD. Full time

    The Senior Insight Manager fully manages client projects and helps companies to listen to and collaborate with their customers, based on Human8's innovative research methods. The key role of the Senior Insight Manager is to manage complex quantitative/ qualitative/ community research projects, with a senior member of the company overseeing the work. Also...

  • Product Manager

    1 week ago

    Singapore SCALE INSIGHTS PTE. LTD. Full time

    **Company Overview Scale Insights is a SaaS company that helps brand owners scale their business on the Amazon marketplace by automating their advertising campaigns using rule-based algorithms. We are a product-led growth (PLG) company, with thousands of users knowing our software through referrals and word of mouth. As a Product Manager for our PLG SaaS...

  • Senior Insight Manager

    1 week ago

    Singapore Human8 Full time

    Senior Insight ManagerDepartment: Client TeamsEmployment Type: Permanent - Full TimeLocation: SingaporeReporting To: Daniel TeixeiraDescription The Senior Insight Manager fully manages client projects and helps companies to listen to and collaborate with their customers, based on Human8's innovative research methods. The key role of the Senior Insight...

  • Customer Research

    10 hours ago

    Singapore Castlery Full time

    Castlery is looking for a **Customer Research & Insights Manager** to join our **Commercial **Team*** - Customers are at the heart of Castlery and we are focused on deepening our understanding of the voice of customer. In this role, you will lead our market and customer research efforts and derive insights to help us make better customer-backed decisions....

  • Product Director

    7 days ago

    Singapore NEXTREND INSIGHTS PTE. LTD. Full time

    Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director...

  • Senior Product Manager, Jp Customer Growth and

    2 weeks ago

    Singapore Amazon Asia-Pacific Holdings Full time

    3-5 years relevant work experience in product management, with experience on customer-facing products - Excellent communication skill and ability to level up learnings from details to form bold long-term strategies, with experience communicating at the senior leadership level - Attention to detail and hands-on experience in product prioritization, product...

  • Customer Experience Insights Senior Specialist

    1 week ago

    Singapore Castlery Full time

    Castlery is looking for a Customer Experience (CX) Insights Senior Specialist to join the Commercial team! Customers are at the heart of Castlery and we are focused on deepening our understanding of our customers. In this role, you will be an important team player in helping us make better customer-backed decisions. You will work closely with key...