Customer Success Associate

1 day ago


Singapore IMPERIAL HARVEST PTE. LTD. Full time

What You Get To Do In This Role
- Manage inbound and outbound calls in a timely manner, handle enquiries and arrange consultations from all channels.
- Support customer journey as product expert
- Assist Sales Team in qualifying prospects and setting up appointments
- Create pre sales collateral and maintain an internal database of case studies and client specific pre sales collateral
- Maintain an opportunity leads tracker
- Ensure prospects are followed-up in a timely manner
- Answer enquiries from customers across all communication channels
- Maintain thorough and accurate customer service records
- Work with sales and marketing team to ensure that proper customer service is being delivered
- Provide feedback to management about product/service enhancements that address customer needs and drive additional business value
- Stay current on competitive analysis and market differentiation
- Any other operational duties as assigned.

In order to be successful in this role, we need someone who has:

- 2+ years of experience in pre-sales or in customer service
- Spoken and written fluency in English
- Able to communicate with Chinese speaking customers
- Great attention to detail in all aspects of work is essential
- Confident and professional communicator
- Ability to work independently, with mínimal supervision
- Consistently able to achieve/go beyond weekly KPIs
- Creative problem-solving skills with a flexible mindset and desire to work in a fast-paced, high growth organisation



  • Singapore Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...


  • Singapore impress.ai Full time

    As a Customer Success Associate, you will be responsible for customer adoption, retention, and satisfaction for a group of clients. - Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health - Developing success plans for customers that outline their critical success factors, metrics for success,...


  • Singapore GRX Full time

    **Overview** We’re looking for a dedicated **Customer Success Associate** to ensure clients achieve their goals and have a seamless experience. Perfect for someone who enjoys problem-solving, relationship-building and supporting clients throughout their journey. **Responsibilities** - Serve as the primary point of contact for client inquiries - Assist...


  • Singapore CXG Full time

    We are growing! We are currently looking to hire a **Customer Success Associate for our office in Singapore where you will be based.** **Who we are**: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are...


  • Singapore DoiT Full time $60,000 - $80,000 per year

    LocationOur Associate Customer Success Managerwill be an integral part of our global Customer and Product Success team. This role is based remotely in Singapore.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human...


  • Singapore DDOG SINGAPORE PTE. LTD. Full time

    As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined...


  • Singapore essensys Full time

    essensys is one of the fastest growing global proptech firms moving rapidly into our next stage of hypergrowth. Established in London in 2006, essensys was created to solve the complex operational, everyday challenges for flexible workspaces, the largest growing segment in the commercial office market. We believe the office environment of the past is no...


  • Singapore V V TECHNOLOGY PTE. LTD. Full time

    Design, execute, and continuously optimize customer success strategies for the company in Southeast Asia to ensure customer satisfaction and retention meet the expected goals. - Responsible for building and managing the customer success team. - Develop and implement customer training plans to help customers better understand and use the products, thereby...


  • Remote Singapore DoiT Full time $60,000 - $120,000 per year

    LocationOur Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Thailand. Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human...


  • Singapore Arta Finance Full time

    **About Arta**: If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that there _must_ be a better way to set and work toward your goals, we want to hear from you. **The Role**: We are looking for a seasoned Customer Success team member to help continue building the function at Arta Finance....