Customer Success Associate
1 day ago
What You Get To Do In This Role
- Manage inbound and outbound calls in a timely manner, handle enquiries and arrange consultations from all channels.
- Support customer journey as product expert
- Assist Sales Team in qualifying prospects and setting up appointments
- Create pre sales collateral and maintain an internal database of case studies and client specific pre sales collateral
- Maintain an opportunity leads tracker
- Ensure prospects are followed-up in a timely manner
- Answer enquiries from customers across all communication channels
- Maintain thorough and accurate customer service records
- Work with sales and marketing team to ensure that proper customer service is being delivered
- Provide feedback to management about product/service enhancements that address customer needs and drive additional business value
- Stay current on competitive analysis and market differentiation
- Any other operational duties as assigned.
In order to be successful in this role, we need someone who has:
- 2+ years of experience in pre-sales or in customer service
- Spoken and written fluency in English
- Able to communicate with Chinese speaking customers
- Great attention to detail in all aspects of work is essential
- Confident and professional communicator
- Ability to work independently, with mínimal supervision
- Consistently able to achieve/go beyond weekly KPIs
- Creative problem-solving skills with a flexible mindset and desire to work in a fast-paced, high growth organisation
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