Field Trainer

2 days ago

Singapore Rentokil Initial Full time

Field Trainer - Pest Control plans and conducts new and existing Rentokil-Initial methods trainings to field operatives, and proactively prepares the operatives for coming product and service changes impacting methods and tools. Identifies competence development needs (together with business and function stakeholders, supervisors and troubleshooters), and develops and localizes technical trainings to various target groups. Field Trainer enables and supports the field operatives to achieve Rentokil-Initial safety and quality standards, to fulfil customer expectations and to reach productivity targets.

Key Roles & Responsibilities
- Determine the training requirements for various teams.
- Develop training materials including video tutorials, guidelines, and SOPs
- Determine instructional methods such as individual training, online, face-to-face, demonstrations, meetings, and workshops
- Customer service training as well as personal development for employees
- Foster the highest level of customer service both internally and externally to contribute to customer growth and satisfaction.
- Field Training New Pest Specialists - conduct on-the-job training with new hires during their first 6 weeks and ensure completion of weekly Field Training Checklist.
- Peer Support for New Pest Specialists - conduct weekly check-ins and monthly meet-ups with new hire during their first year and complete associated documentation for records.
- Additional Job Duties: As Certified Field Trainer
- Arrive on time and prepared for training
- Effectively train skills and provide ample feedback in a timely manner
- Weekly communication with Trainee’s Manager
- Weekly evaluation and progress sign-off for Field Training Checklists

As Peer Support - Develop solid working relationship with Trainee
- Be available by phone (or text) to answer questions from Trainee
- Help shape expectations for Trainee as they go through the different phases of training and on boarding
- Help them make a successful transition from Trainee to productive employee
- Communicate any concerns / issues to Trainee’s Manager

**Requirements**:

- Minimum Diploma/ Degree in similar field with at least 3-5 years hands-on experience in pest control as a Pest Technician or similar field
- NEA certified/ licensed or equivalent certifications
- Prior experience in delivering trainings and good knowledge of training pedagogy
- Strong ability to get buy in and engage your audience
- Possess excellent communication & presentation skills
- Singaporeans Only

**Benefits**:
**We offer an attractive salary package comprising**:

- Competitive pay package and employment benefits such as leave benefits, medical and insurance coverage etc.
- Working Place : Tai Seng MRT/ McPherson area

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