Specialist, Network Services

3 days ago

Singapore Nanyang Technological University Full time

Specialist, Network Services & Contract Management

Join the Network Services team as a Specialist, Network Services & Contract Management, and take a leading role in managing Network as a Service solution. This dynamic position offers opportunities for professional growth and meaningful contributions to impactful projects. You will oversee the end-to-end lifecycle management of the NaaS provider relationship, ensuring that all contractual obligations and Service Level Agreements (SLAs) are met to support the university's academic, research, and administrative excellence.

Responsibilities:
- Serve as the primary point of contact for the NaaS vendor, managing the relationship and acting as an escalation point for service issues.- Proactively monitor and track key performance indicators (KPIs) against contractual SLAs, conducting regular service reviews with the vendor.- Oversee the NaaS contract lifecycle, including renewals, amendments, and invoice validation to ensure cost-effective utilization of resources.- Audit and validate the vendor's security reports and practices to ensure alignment with our organization's security policies and industry standards.- Communicate service performance, outages, and planned changes to business stakeholders, and collaborate with internal teams on capacity planning and service improvements.- Negotiate and manage all aspects of the NaaS contract, including pricing and service terms.

Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.- At least 8 years of relevant experience in a network or IT service management role, with direct experience managing third-party vendors.- Strong understanding of network technologies, including SD-WAN, LAN/WAN, and cloud networking.- Proven experience in managing SLAs and vendor contracts.- Excellent communication, negotiation, and relationship-building skills.- Relevant certifications such as ITIL, PMP, or Cisco CCNA/CCNP are a plus.

Hiring Institution: NTU

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