Specialist, Network Services

Specialist, Network Services & Contract Management page is loaded## Specialist, Network Services & Contract Managementlocations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R **Specialist, Network Services & Contract Management**Join the Network Services team as a Specialist, Network Services & Contract Management, and take a leading role in managing Network as a Service solution. This dynamic position offers opportunities for professional growth and meaningful contributions to impactful projects. You will oversee the end-to-end lifecycle management of the NaaS provider relationship, ensuring that all contractual obligations and Service Level Agreements (SLAs) are met to support the university's academic, research, and administrative excellence.**Responsibilities:*** Serve as the primary point of contact for the NaaS vendor, managing the relationship and acting as an escalation point for service issues.* Proactively monitor and track key performance indicators (KPIs) against contractual SLAs, conducting regular service reviews with the vendor.* Oversee the NaaS contract lifecycle, including renewals, amendments, and invoice validation to ensure cost-effective utilization of resources.* Audit and validate the vendor's security reports and practices to ensure alignment with our organization's security policies and industry standards.* Communicate service performance, outages, and planned changes to business stakeholders, and collaborate with internal teams on capacity planning and service improvements.* Negotiate and manage all aspects of the NaaS contract, including pricing and service terms.**Requirements:*** Bachelor's Degree in Computer Science, Information Technology, or a related field.* At least 8 years of relevant experience in a network or IT service management role, with direct experience managing third-party vendors.* Strong understanding of network technologies, including SD-WAN, LAN/WAN, and cloud networking.* Proven experience in managing SLAs and vendor contracts.* Excellent communication, negotiation, and relationship-building skills.* Relevant certifications such as ITIL, PMP, or Cisco CCNA/CCNP are a plus.We regret to inform that only shortlisted candidates will be notified.Hiring Institution: NTUNTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district.Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.For more information, visit #J-18808-Ljbffr