Order Management Specialist

24 hours ago

Singapore Givaudan Full time

**Order Management Specialist (12 Month Contract)**
**Reports to**:Customer Care Manager
**Location**: Pioneer, Singapore

**About the Role**:
As an Order Management Specialist you will be the central link between the customer, operations, sales team and GBS to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through shipment for assigned customers and affiliates.

Main responsibilities:

- Strategy design and execution
- Execute Customer Care strategy and follow global guidelines
- Project management
- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
- Subject matter expertise
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
- Actively work with the customer care team on customer relationship and delivering superior customer experience
- Day to day communication and collaboration with customers, operations, sales and GBS
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
- When applicable determine corrective action with the help of the Support Office and Control Tower
- Prepare Debit and Credit notes, process quality notifications and Customer Returns
- Manage customer expectations and building strong relationships
- Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Identify the right method based on the urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Follow the new Customer/product processes and contribute to improve New customer experience
- Participate to Customer visits and presentations when required

**You?**
Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then come and join us - and impact your world.

Our Benefits:

- Attractive package with benefits
- Excellent opportunities for progressive learning and development
- A creative team environment that will inspire you
- Comprehensive healthcare plans
- PTO and family leave
- LI-Y

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