Ship Applications
7 days ago
**JOB DESCRIPTION**:
As a primary point of contact for our customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in adoption as soon as possible.
You will play these key Functions:
- Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
- Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
- Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
- Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
- Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary
**Job Requirements**:
- Minimum a Diploma, preferably in shipping-related studies
- Excellent communication & persuasion skills with a customer-centric orientation
- Self-motivated, goal-oriented, and a fast learner with tremendously positive attitude
- Past experience in either operations or customer service in technology product/service will be a plus
- Adaptive and flexible, and has the tolerance to work in a fast-paced and ever-changing environment
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