Merchandise & E-commerce Manager

1 day ago

Singapore RSG RESURGENCE ESPORTS PTE. LTD. Full time

RSG is looking for a Merchandise/E-commence Manager whose role is pivotal in supporting the smooth operation of the merchandising and online sales activities within the company. Your main responsibilities will revolve around assisting with various tasks related to both merchandise management and e-commerce platforms.

**Responsibilities
**Merchandise Management**
- Sourcing, selecting, and producing merchandise to meet customer demands
- Work closely with vendors and suppliers to negotiate prices, manage inventory levels, and ensure timely delivery of products.
- Maintain accurate merchandise records, including item descriptions, SKUs, prices, and quantities.
- Collaborate with other departments to develop and execute merchandising strategies that align with business goals.
- Monitor industry trends, conduct market research, and make recommendations regarding product assortment and pricing strategies.
- Coordinate with cross-functional departments such as marketing, sales, and operations to ensure effective merchandise planning and execution.
- Develop and execute a merchandise strategy, including product selection, pricing, and inventory management.
- Monitor inventory levels and work with suppliers to optimize stock levels.
- Minimize overstock and stockout situations.

**E-commerce Operations**
- Maintaining the company’s e-commerce platform(s), ensuring accurate product listings, descriptions, images and videos.
- Collaborate with the marketing team to create compelling product content, including product descriptions, images, and videos.
- Manage product inventory and ensure accurate stock levels on the website(s).
- Implementation and optimization of SEO strategies to increase traffic and visibility on e-commerce platforms.
- Monitor and analyze key performance metrics (e.g. conversion rates, traffic, customer feedback) to identify opportunities for improvement.
- Handle customer inquiries, complaints, and returns, providing excellent customer service and resolving issues in a timely manner.
- Coordinate with shipping and logistics partners to ensure smooth order fulfillment and timely delivery of products.

**Data Analysis and Reporting**
- Assisting in analyzing e-commerce sales data to identify trends, patterns, and opportunities.
- Generate regular reports on key performance indicators (KPIs), such as sales, conversion rates, customer acquisition, and customer satisfaction. Provide insights and recommendations based on data analysis to inform merchandise planning and marketing strategies.

**Requirements**:

- Able to work in a fast-paced environment.
- Speaks fluent and good command of written English and Chinese as you may be communicating with your Chinese counterparts.
- Proficiency in using e-commerce platforms, Google Workspace, and Microsoft Office (Excel, Word, etc.).
- High attention to detail
- Great organizational and negotiation skills
- Have experience in merchandise management, e-commerce, or related roles. Experience in leadership or management positions is a plus.

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