Nurse Manager

**About Us**:
Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible to ensure that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients' needs, in accordance with established policies and procedures, standards of nursing care and practices.

**Leadership and Management**
- Play a leading role as a resource person in an effective way of managing the home care business
- Lead and manage the day to-day operations of the home care department
- Responsible to achieve the set targets in meeting the profitability of the department
- Review existing and develop new home care policies and standard operating procedures as and when the need arise
- Maintain an effective home care nursing operations by initiating and implementing policies
- Conduct home assessment to clients' residential to determine level of nursing care requirements
- Maintain documentation of client care services and records
- Responsible to prepare for periodic regulatory audit when it's due

**Manpower Management and Development**
- Lead and manage a team of care staff, develop their competency and career progression
- Plan proper scheduling for care staff based skill mix and competencies to fulfill client's requirements and needs
- Motivate and develop care staff for their ongoing upgrade of their skills and knowledge

**Resource Management**
- Evaluate the effective and efficient use of consumables and supplies
- Maintain and upkeep a proper inventory control with regular inspection and audits

**Clinical Quality and Infection Control**
- Maintain quality of care by developing and enforcing nursing standards when rendering care to home care clients and sponsors
- Ensure full compliance to nursing, infection control, safety requirements and regulations

**Department Operations**
- Collaborate with other related departments to ensure smooth operational flow of the Home Care business.
- Sustain strong engagements with clients and manage schedule of homecare services
- Implement sales and marketing strategies to meet overall sales objectives of homecare services

**Feedback Management**
- Investigate and resolve all feedback and complaints received from all clients or regulatory body
- Assist in any investigation that is escalated to Chief Nurse
- Escalate any unfavourable and unresolved feedback to Chief Nurse

**Other Duties**
- Assume any other additional responsibilities as assigned by Chief Nurse
- Provide coaching and counselling of staff
- Perform annual appraisal for all staff
- Provide timely submissions of appropriate report to the respective departments
- Maintain good communication skills with clients and sponsors

**Requirements**:

- Locally Trained: Degree or Advanced Diploma or Diploma in Nursing
- State Registered Nurse with valid practicing license issued by the Singapore Nursing Board
- Valid certification in Basic Cardiac Life Support (BCLS).
- At least 8 years of post-registration experience and at least 2 years of home care experience preferred
- Strong clinical skills including understanding on health care system
- Passionate and caring
- Strong interpersonal and communication skills to facilitate relationships amongst key stakeholders
- Service-oriented, meticulous, resourceful, independent and team player
- Possess positive work attitude, initiative and responsible to complete tasks and projects
- Analytical thinking, decision-making and good problem-solving skills

**Qualifications**:
Degree or Advanced Diploma or Diploma in Nursing