Production Support Lead

6 days ago


Singapore Luxoft Full time

**Project description**:
We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.

**Responsibilities**:
Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.

Bring critical and quality-driven thinking to maintain high-quality standards.

Establish a delivery and quality assurance framework with processes, best practices, and KPIs.

Define a strategy for building tools and accelerators for improved support.

Manage client communications, ensuring alignment with SLAs and service delivery.

Select and coach profiles, fostering a mindset for critical systems support.

Collaborate with technology and business teams to minimize stability issues.

Ensure adherence to Incident, Change, and Problem Management protocols.

Introduce best practices and conduct regular reviews and meetings.

**Skills**:
Must have

Knowledge of Treasury platform architecture (e.g., Murex (preferable) or Calypso or Kondor).

Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).

Experience managing support teams across APAC, including team building and restructuring.

Experience managing teams on 24x7 shifts.

Proven leadership in defining processes and best practices.

Strong background in Support Lead roles.

Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.

Excellent team collaboration, written and verbal communication skills.

Effective stakeholder management.

Flexibility for shifts and weekends.

Nice to have

Experience with Murex is highly desirable

**Other**:
Languages

English: C1 Advanced

Seniority

Regular

Singapore, Singapore

Req. VR-111773

Other Vendor specific (Quantum, Coremont etc.)

BCM Industry

20/02/2025

Req. VR-111773



  • Singapore Support Full time

    About BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional‐grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with "no coin lost, ever!". Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum...


  • Singapore THE ELEPHANT PRODUCTION Full time

    Evaluate latest technology trends that can be leveraged to innovation in events, exhibition and customer experience. - Liaise with customers and management counterparts for approval of key work, designs, venue and other arrangements. - Prepare releases for each project involved in the launch of the company’s festivals, functions and concerts where ever...


  • Singapore EBAOTECH INTERNATIONAL PTE. LTD. Full time

    **Key Responsibilities**: - Provide leadership and guidance to the production support team in handling day-to-day activities related to insurance core systems. - Collaborate closely with the client team to understand their requirements, priorities, and challenges. - Coordinate and prioritize work between the onsite and offshore teams to ensure timely...


  • Singapore Luxoft Full time

    **Project** Description**: **Responsibilities**: - Collaborate with different technology and business teams to resolve all the stability issues such as business days service restarts, EOD SLA delays and service failures to absolute minimum and targeting to zero incident - Ensure all team members are following Incident, Change and Problem Management protocols...


  • Singapore Support Full time

    A leading crypto derivatives exchange in Singapore is seeking a Custody Engineering Lead to enhance security and scalability of trading systems. The role involves developing custody solutions, collaborating with technology engineers, and mentoring a team in a fast-paced environment. Candidates should have extensive software engineering experience and a...


  • Singapore Support Full time

    A fintech company in Singapore seeks a Senior Business Development Manager to drive high-impact partnerships. The ideal candidate will possess strong negotiation skills and a deep understanding of B2B sales and crypto solutions. Responsibilities include managing a partnership pipeline, leading pre-sales efforts, and negotiating commercial deals. This role...


  • Singapore Nibaara Technologies Pte Ltd Full time

    **Responsibilities** - Support BPM Platform - Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. - Manage end to end Incident Management including investigation, recovery of service, and post recovery verification. - Manage customer queries and reported incidents to closure. Ensure the...


  • Singapore ECCO SHOE PRODUCTION PTE. LTD. Full time

    Leading the Global Material Category Managers & Global Material Category Development Managers, supported by GSO Operational team in the EU and Asia, the Global Material Sourcing Manager is accountable for têxtile/trims/others supply base. You are to ensure sourcing strategies are being developed, which can meet the business needs from key stakeholders. You...


  • Singapore GMP Group Full time

    A leading company is seeking a Treasury System Support Analyst to provide technical support for treasury applications and enhance operational efficiency. The role involves managing user requests, overseeing daily operations, and collaborating with teams to optimize processes while maintaining production support. Ideal candidates will possess a strong...


  • Singapore Blacksmith Production Full time

    A technology firm in Singapore is seeking an experienced IT support professional to manage user onboarding, system performance, and Microsoft 365 administration. The ideal candidate should have 3-4 years of experience in IT support, solid knowledge of Windows OS, and familiarity with IT security practices. This position requires strong problem-solving skills...