Customer Service Officer

4 days ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $2,500-$3,000

Timing

1. Comfortable with rotational shift

2. 44 hours per week (5.5 days of work)

3. Monday-Sunday (including public holiday)

4. Shifting Schedule

Morning/Afternoon Shift - 7.30am-11pm

Night Shift - 10pm-7am /11pm-8am

Job Scope

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with

customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Requirement

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask - Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk

agents are preferred.

5. Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

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