Field Applications Scientist

7 days ago

Singapore Vizgen Full time

Vizgen, Inc. - Cambridge, MA

**Summary**:
Reporting to the Regional Vice President, the APAC-based Field Application Scientist role is intended to provide the scientific introduction of Vizgen technology to customers with a focus on biological discovery and helping customers efficiently generate their own data utilizing Vizgen's MERSCOPE platform. The role will also support customer training and wet lab/analysis support. This exciting position requires complex scientific problem-solving skills, efficient communication, and most of all a passion for helping customers. You will be responsible for supporting and coordinating solutions to a wide range of needs of our customers and collaborators, focused on both pre-sales and post-sales.

**Key Responsibilities**:

- Develop expert-level knowledge of Vizgen's technology, including sample preparation
techniques, instrumentation, software, network communications, and full integration of
the overall platform
- Develop expert-level knowledge of preparing tissue samples with Vizgen's reagents and chemistry and how they impact the performance of the platform
shows
- On-board, train, and support new customers to ensure protocols are understood and followed properly
- Work with customers to help design custom gene panels
- Support customers in their data workflow to ensure high quality results are generated
- Provide technical guidance to customers on experimental design for single-cell spatial
analysis
- Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
- Closely collaborate with the sales team in identifying new customer and market
opportunities
- Collect feedback from current customers and communicate to product teams and
management to help guide product development
- Represent Vizgen in a professional and friendly way when engaging with both external
and internal customers

**Requirements and Qualifications**:

- Ph.D. or MS in relevant scientific or engineering disciplines
- 5+ years of customer support in life science genomics or imaging fields
- Single-cell and or Spatial Biology analysis experience preferred
- Highly skilled in managing sample preparation and analysis for RNA detection in tissue
- High sense of urgency for resolving customer issues
- Experience in both start-up and large companies strongly preferred
- Excellent interpersonal and team management skills
- Excellent communication and presentation skills
- Ability to travel 50%-60% of the time
- Highly organized, disciplined, and efficient in meeting deliverables
- Highly proficient in the use of business platform tools including PowerPoint, Excel,
Word, documentation control, customer support ticketing, and other relevant software

If you aren't sure you meet every requirement but are excited about what you read here, please consider applying We believe diversity drives innovation. Above all, we're looking for the right person with skills and talent to grow the company together all while enriching your professional and scientific experience.

**WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER**

Vizgen affords equal employment opportunity to all qualified persons regardless of race, color, religious creed, national origin, age, military status, sexual orientation, disability, genetic information, gender identity, gender expression or gender unless based upon a bona fide occupational qualification.

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