Agency Service Specialist
11 hours ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
We are looking for a Distribution Operation Specialist, who will be an integral role in performing daily operations support for Distribution and ensure that we take our service levels to greater heights to support our agents and partners.
Job Description:
- Act as 1st line of reviewers for marketing materials submitted by Agency force
- Document and consolidate appeals for Appeal committee, execute Appeal committee’s decisions
- Document and update on all SOPs within Agency Division to ensure consistency in all processes
- Execute other daily agency operations to deliver timely and comprehensive administrative support (Sales Admin & Support, Incentives and Payment Processing)
- Coordinate key projects for Agency Service and Transfer of Policy team
- Other assigned ad hoc duties
Who we are looking for:
Competencies & Personal Traits
- Able to work and thrive in a fast-paced, rapidly changing work environment
- Detail-oriented and has a proven ability to work effectively in a team environment
- Enthusiastic and energetic in getting things done.
- Strong communication and interpersonal skills
- Advanced MS office skills, especially Excel or PowerBI
Working Experience:
- 1-2 years experiences in operations and/or distribution support
- Preferably with experiences in insurance/financial industry
Education:
- Degree in any discipline
Language:
- English
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