Customer Account Representative

3 days ago

Singapore Boeing Distribution Services Full time

**Purpose**

The Customer Account Representative serves as the point of contact for multiple customers (typically under $5MM), including AOG (Aircraft on Ground) coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by Boeing Distribution Services Inc (BDSI).

**Job Duties and Responsibilities**
- Quotations (in writing) for stock and non-stock items as prescribed by BDSI (may include sourcing and spreadsheet process with Purchasing), for completion of BDSI approved contracts, quote entry and follow-up of quoted items with the customer.
- Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection
- Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
- Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
- Influences price, freight, terms, etc. in accordance with guidelines prescribed by BDSI.
- Supports BDSI by driving revenue through both inbound and outbound calls by utilizing persuasive conversation techniques
- Collaborates with Purchasing on the inventory purchases to support major customers
- Other duties and responsibilities as assigned or required

**Minimum Qualifications**
- Diploma in Business or related field
- Ability to read, write and speak English fluently
- Sales Experience

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