Tech Support Engineer

3 days ago

Bukit Batok, Singapore New DVR(S) Pte Ltd Full time

**The future of communities is here. Say hello to smart living.**

NewDVR is an IoT powerhouse primed to transform communities into smart environments. Founded in Singapore in 2005, we have long been focused on research and development (R & D) of our own IoT platform under our IoTKISS brand to make countries in Asia-Pacific smart and convenient.

Traditional communities lack the flexibility to get more done quickly. Fast-paced environments like Singapore’s require smart technology for people to experience a secure, productive, accessible and intelligent way of life. With ALiv Smart Community, you will be privy to cutting-edge IoT solutions for security, medical, maintenance and retail, allowing your community to thrive.

We are currently expanding fast and will be bringing on more new exciting features and services onto the ALiv Smart Platform to reach out to the wider community and businesses. It is our top priority to invest and recruit dedicated and talented individuals with the brightest minds who would be keen to work hand-in-hand with ALiv and be part of this hyper growth expansion journey

**Required skills**:

- Positive and open mindset with a keen desire to learn new things and to learn from setbacks
- Ability to work independently in a fast-paced setting with strong project and time-management skills
- Must be able to learn fast and on the job and comfortable with software
- Have experience in handling customers in customer services support roles
- Be proactive and take ownership of managing job responsibilities
- Willing to travel to meet customers for tech support and project implementations
- Must be a team player

**Job description -**
- Provide solution to clients and able to think out of the box
- Feedback potential issues, feedback and improvements to solutions team based on customer feedback related to tech support
- Manage technical support hotline
- Take ownership of the Tech support and ensure clients are assist within the SLA
- Guide customers with good customer service on their queries
- Configure and software and hardware setup for projects
- Conduct training and after sales tech support for clients
- Responsible for managing the entire lifecycle and technical support of IT software and hardware related matters
- Support project implementation to ensure smooth project completion
- Assist the Business Development and Solutions team
- Perform any other assignment/duties as assigned

Thanks

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,300.00 - $2,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Professional Qualification (preferred)

**Experience**:

- Tech support: 1 year (preferred)

Willingness to travel:

- 100% (required)

Work Location: One location

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