Customer Success Business Partner

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Anaplan is looking for a Customer Success Business Partner (CSBP), to support our Asia Customer Success Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you're ready to roll up your sleeves and take on unique problems that no one else is solving, keep reading.

Strategic Objectives:

- Handle a portfolio of customers with a key aim to maximise the Customers return on investment and secure contract renewal.
- Be the primary Anaplan point of contact and customer trusted adviser during the customer life cycle.
- Work as part of an account team and utilise your internal resources to deliver the account strategy.
- Spot opportunities to create sales pipeline and grow the account.
- Connect the customer to other areas of Anaplan as needed including Anaplan.
- Product, Support, Community & Sales as well as our partner network.

Your qualifications, your influence:

- 4+ years of relevant experiences of EPM/Consulting/Customer Success/Planning Software experiences across industries and functions
- Serve as customer advocate and partner to Anaplan's most strategic customers as well as Partners.
- Assess and consult your customer's planning challenges and desired business objectives.
- Develop and implement Customer Success plans that address customer's planning challenges and

drive solutions to their business objectives while expanding the Anaplan footprint.
- Demonstrate and articulate business value realization through the measurement of the

implemented strategies.
- Be the conduit for customer and Anaplan strategic alignment by working closely with

implementation partners, sales, and other Anaplan internal teams. Become the customer's

trusted leader for their connected planning journey.
- Proactively monitor customer end user adoption and sponsorship; build action plans to remedy

if needed.
- Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving customer priorities and achieving measurable results.
- Analyze usage trends and metrics to provide insight and guidance to the customer.
- Deliver on renewal, adoption and expansion targets.
- Advise customer on developing a Center of Excellence or similar governance structure to enable

customers self-sufficiency on Anaplan.
- Manage issue escalation & mediate to resolve technical/platform issues with existing

implementation Partners and internal support teams.
- Build a culture of doing the right thing for our customers. Have a challenger mentality to offer

counter proposals and guidance to enhance value creation in the relationship.

Preferred skills:

- Proficiency in English and knowledge of Mandarin/Indonesia/Malay Bahasa Language for business purpose.
- Ability to collaborate with C Suite and technical practitioners in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions.
- Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization.
- Knowledge of best practices in customer success, adoption and retention.
- Ability to conduct quantitative value and return on investment analysis.
- Experience overseeing technology implementations with enterprise / planning platforms

throughout the project lifecycle.
- Experience leading and mentoring project team members on Steer Co and executive

presentations and communications.
- Understanding of Agile Project Management and change management methodologies.
- Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning

systems and processes.
- Familiarity with using Salesforce and Gainsight for customer success processes.
- Anaplan Model building and other applicable experiences.

What will make you successful in this role:

- Customer first mentality.
- Proactive attitude.
- Ability to react with urgency, and remain calm under pressure.
- Ability to multi task and prioritise.
- Run your own business mentality & drive.
- Strong troubleshooting and problem solving skills.
- Curiosity.