IT Operations Engineer

22 hours ago

Toa Payoh, Singapore RENEW GROUP PRIVATE LIMITED Full time

**About Renew Group**

Founded in 2012, Renew Group is an international multi-industrial conglomerate involved in the R&D, manufacture and distribution of industrial products primarily related to Water filtration, smart connected devices for Water and Energy conservation and medical devices to improve health.

**Designation: IT Operations Engineer**

**Job Purpose**:
**Job Duties**:

- Manage information technology and computer system including onboarding process for new hires.
- Perform regular checks and maintain availability of network and system equipment.
- Assist in regular enforcement and inspections of cybersecurity and IT policies.
- Responsible for vendors/contractor’s management (SingTel, Card Access System, Lenovo, HP etc.) and IT inventory (such as hardware, software licenses, warranty, subscription renewal).
- Provide support to resolve IT issues onsite for internal users and external users.
- Able to install, configure, and maintain Mac/Ubuntu/Red Hat/Windows operating systems.
- Perform backup and monitor all installed services, systems and infrastructure hosted in Cloud related to company’s products and solution.
- Maintain documentation in detail following company’s Quality Management policies and QMS.
- Provide IT training to internal users.
- Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies to understand the risk and better safeguard the Company.
- Bonus for knowledge in Amazon Web Services (AWS) and Azure.
- Bonus for knowledge in cybersecurity tools.
- Able to work independently after office hours and on weekends on ad-hoc basis.
- Help to improve IT and product related documentation, training, and processes.
- Assist and support operation of office video conferencing systems.
- Assist to retrieve recordings from office CCTV system.
- Any other duties as and when assigned by immediate superior on ad-hoc basis.

**Skills/Qualifications**:

- Bachelor’s degree/Diploma in Computer Science, Computer Engineering, or any Information Technology disciplines.
- At least 2 years of relevant working experience.
- Must be well-versed in setting up Windows, Ubuntu, Red Hat Operating System.
- Experience in setting up and configuring Wi-Fi/LAN network infrastructure, Docker, databases MySQL.
- Able to troubleshoot and perform root cause analysis of user reported problem, debugging, and identifying issues on Windows, Office 365, mobile devices, and software glitches.
- Familiar with support tools like Zendesk, Jira etc.
- Having Microsoft and Network certification will be an advantage.

**Key Requirements**:

- Strong analytical and communication skills.
- Good team player.
- Positive ‘Can-Do’ attitude, self-motivated and able to work independently.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

**Job Types**: Full-time, Permanent

Pay: $1.00 - $2.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: In person

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