Store Manager

Our mission is to transform the way people live in cities. With over 16 million possible combinations of gears, colours, handlebars and accessories, we make more than just a bicycle, and we are more than just a bicycle company.

To change urban living, we need passionate, innovative and talented people that want to challenge the status quo and make an impact.

Brompton Junction is our retail brand flagship in key strategic cities around the world. Via in-store experts, brand inspiring environments and the full range of all things Brompton, we strive to offer our community the best in-store experience. We ensure that Brompton Junction is a great place to shop, spend time and be a part of.

Currently our retail network is embarking on an exciting global expansion plan and we are looking for passionate and committed individuals to join our team. Via in-store experts, brand inspiring environments and the full range of all things Brompton, we strive to offer our community the best in-store experience.

**Your role**

We are looking for a Store Manager to deliver the company objectives for growth and development of the brand through the in-store experience. We are looking for an experienced manager who will inspire and develop a new store team to meet sales targets and deliver an exceptional customer experience. With an ambitious and dynamic nature, you must have a strong sense of initiative to optimise store performance whilst engaging with the local store community.

**Responsibilities**

**Customer Experience**
- Lead by example and develop all team members to offer best in class customer experience.
- Maintain in-store expertise of Brompton products and brand communications.
- Build brand advocacy through community events to retain customer loyalty.
- Maintain a store environment in line with brand expectations including VM, housekeeping and team grooming standards.
- Promote the store through Brompton social platforms to communicate key brand messages customer engagement and advocacy.

**People management**
- Motivate the team to deliver great performance through individual and team coaching, recognising and rewarding success.
- Take ownership for the in-store recruitment and induction process for new starters.
- Identify individual training needs and ensure all members of the team are trained to a consistent level in both customer service and store operations.
- Ensure that you always take care of yours and others health and safety, complying with legal obligations and ensure that all employees are thoroughly trained in the H&S procedures.
- Empower team to respond to customer complaints in a professional manner, attempting to resolve in store and escalating to head office if appropriate.

**Reporting and business development**
- Report on performance as required.
- Seek and develop knowledge about competitor activity in the local area, communicating this to relevant departments in Brompton, and identifying opportunities to promote the store.
- Accountability for P&L performance and identify opportunities to improve store profitability.
- Identify and own solutions for risks or improvement opportunities to the store or the wider business.
- Communicate any people, operational, commercial issues to the Global Retail Operations Assistant as appropriate.

**Store Operations**:

- Manager all aspects of store security in accordance with company policy and procedure including staff, cash, stock, IT and buildings.
- Manage stock levels through effective ordering and maximise availability by liaising with logistics and sales operations.
- Optimise conversion through effective merchandising and presentation of the store.
- Ensure stock counts are carried out accurately as requested.
- Ensure all till and stock management operations are carried out to correctly to ensure stock and cash accuracy.
- From time to time, you may be required to carry out additional duties that fit within your strengths.

**Person Specification**
- Minimum 3-5 years’ experience in a global branded retail environment in a management role
- Driven by commercial success
- Understanding of store targets and the drivers behind them
- Ability to coach and give feedback effectively
- Assertive, confident communication and able to communicate effectively with all stakeholders
- Ability to adapt to frequent change with flexible approach to achieve goals and tasks; demonstrates initiatives for continuous business improvement
- Competence in Microsoft Word, Outlook and Excel
- Fluent in English

**Benefits**

Brompton offers you a very excellent working environment with enthusiastic colleagues who get along very well, communicate and cooperate with each other. The working climate is informal, but we work hard. Next to good terms of employment Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment.
- Huge discount on your very own Brompton (family and friends get dis