Senior Business Technology Engineer

2 weeks ago

Singapore POLAR PUFFS & CAKES PTE LTD Full time

**Duties and Responsibilities**
- Provide 1st and 2nd level IT support when technical issues are escalated
- Support and manage servers, ERP, POS and e-commerce systems
- Troubleshoot and resolve network infrastructure and server-related issues
- Responsible for managing backups and restores
- Identify and recommend hardware, software and/or service opportunities including replacement, upgrading, development, training, reviewing business processes to meet the Company’s standards and requirements
- Maintain IT hardware and software inventory list
- Maintain IT training curriculums and documentation
- Document procedures and vendor management
- Plan and evaluate IT-related requests from other departments
- Participate and execute IT projects which involve liaising with vendors, working collaboratively with users using the best development and implementation methodologies
- Perform any other duties as assigned

**Requirements**:

- Minimum Degree in Computer Engineering, Computer Science, Information Technology or IT related disciplines with at least 5 years’ experience
- Knowledge in networking support, Microsoft Windows Server OS support and administration
- Knowledge in supporting robotic process automation software and reports development will be a plus
- Possess good knowledge on 1st and 2nd level troubleshooting skills, ability to support end user remotely, good communication skills and must be able to work independently
- Able to work and be on stand-by after working hours, on weekends and public holidays
- Strong project management, problem-solving and diagnostic skills
- Self-driven and highly independent

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