Change Manager, Frontline Platforms

Job ID: 28805

Location: Singapore, SG

Area of interest: Institutional Banking

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 14 May 2025

**JOB SUMMARY**
- The Data, Digital and Coverage Platform Team (DDCP) unit, sits within the Corporate and Investment Banking (CIB) division. We are seeking a proactive and versatile Change Manager to support the Change Lead of Frontline platforms, in delivering effective change management across a suite of CIB frontline platforms. You will coordinate training, communications, stakeholder engagement, and governance activities in a shared service capacity, ensuring consistent execution and scalable support across systems.
- This role acts as the operational heartbeat of the change function and plays a key role in lifting delivery quality, creating standardisation, and mentoring other members in the Change Deployment Team.
- The individual also partners with Business, Operations, Risk, Compliance and Technology teams to assess the risk of the change across people, process, system, data and ensure that appropriate risk mitigation plans are executed prior to technology go-lives.
- The individual understands the stakeholders needs and ensure that the Initiatives are delivering maximum value for the Markets business and its clients, while adhering to good change governance and best practices.

**RESPONSIBILITIES**

**Change Delivery & Governance**
- Coordinate and track change initiatives across systems
- Maintain a master change calendar (releases, training, comms, governance submissions).
- Support execution of CCIA/governance processes in collaboration with offshore team members.
- Monitor adoption, readiness, and post-implementation user feedback.
- Collaborate with cross-functional teams to assess and articulate impacts between current and target state
- Identify change management needs across impacted business units, and potential risks
- Develop and manage response plans to identified business impacts, ensuring they are adequately addressed through appropriate means (design uplifts, training, communications, engagement, business readiness activities, etc.)

**Training & Communications**
- Stakeholder identification, assessment and engagement across locations and functions (front office, operations, risk, compliance)
- Develop and quality check training decks, comms packs, and stakeholder briefings.
- Training planning, needs assessment, content preparation
- Collaborate with system SMEs to ensure consistency and impact.
- Build a training and communications playbook to scale across systems.
- Training delivery to equip employees across impacted stakeholder groups with the necessary skills and knowledge to navigate changes seamlessly, and reduce obstacles resulting in change resistance

**Operational Readiness**
- Coordinate User Access Management
- Coordinate User Acceptance Testing
- Country compliance requirements

**Offshore Team Oversight**
- Day-to-day coordination with offshore change managers, ensuring timely and quality deliverables.
- Mentor high-potential offshore talent and support upskilling where needed.
- Escalate performance issues and help implement transition plans for underperforming resources.

**Standardisation & Process Improvement**
- Identify opportunities to centralise or harmonise change practices across systems.
- Create and maintain shared templates, trackers, and SOPs (e.g., for training, comms, CCIA). Champion change maturity and cross-system knowledge sharing.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
**Internal**:

- Frontline Sales - Client Coverage Senior Bankers, GAMs, RAMs, FAMs, TB Cash & Trade Sales, Market Sales, FSS Sales and Global Banking Bankers
- Country/Regional/Segment CIB Business Managers
- DDCP - Frontline Application and Solutions Team (FAST) Platform Product Owners
- DDCP - Frontline Application and Solutions Team (FAST) Chief Product Owners
- DDCP - Frontline Application and Solutions Team (FAST) - Head of Transformation and Change
- Relevant Platform Refinement Forum(s)
- Sales Enablement Hive Leadership Team
- Sales Enablement Hive Squads
- DDCP Frontline Application and Solutions team (FAST) MT members, where relevant
- CIB Process Owners and Process Owners delegates, where relevant
- Risk Framework Owners for CIB Processes, where relevant
- Legal, Audit and CFCC, where relevant
- CIB DDCP MT, where relevant
- CIB Business Head MT’s, where relevant

**External**:

- External vendors and