Customer Relations Specialist

2 weeks ago

Central Singapore BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Position Overview**:
A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

**Responsibilities**
- Act as the primary point of contact, to be responsible and accountable for assigned operational accounts within the business unit.
- Establish and maintain relationships with applicable levels of assigned accounts, including the focus of receptivity, dissatisfaction, and power for applicable aspect of customers' operations and Jeppesen's portfolio.
- Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.
- Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs.
- Assure protection of existing revenue by planning and closing the renewal of expiring, outdated, or underpriced contracts
- Serve assigned operational accounts as the initial point of contact and reference for the entire portfolio, providing information, identifying requirements to bring in other Account Managers and ensuring customer receives appropriate communications on new, enhanced, or sun-setting services.

**Basic Qualifications**:

- Must have the ability to document and deliver professional, clear, and concise communications.
- Must have the ability to work collaboratively.
- Must be proactive, adaptable and open-minded, with a go-getter kind of attitude.

**Preferred Qualifications**:

- A Bachelors Degree is preferred, or an appropriate mix of education and experience in line with the role and its responsibilities.
- A mix of experience working in an airline’s flight operations and/or dispatch team, plus experience in customer support or account management role is preferred.

**Relocation**:
**Work Authority**:
Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

**Equal Opportunity Employer**:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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