Customer Relations Specialist
1 day ago
Job type: 6 months contract
Industry: Retail
Location: Tai Seng
**Responsibilties**:
- Part of CRM Team to take care of customer data, issues and enquires.
- Entry, updating, correcting, sorting, processing and protection of all members related information.
- Responsible for managing efficiency of the volume of data entry and reduce backlog to the minimum.
- Retrieval of customer information and ensure PDPA compliance.
- Processing of all members entitlements and benefits.
- Take charge and assist in customer service recovery.
- Collect feedback from staff and channel to internal team for improvement.
- Manage customers’ feedbacks and resolve members enquiries/ issues.
- Responsible for providing excellent customer service experience.
- Processing & filing of CRM invoices.
- Provide support to other CRM projects such as roadshows and campaigns.
- Other administrative support as required by the department.
- Perform any other duties as assigned by Superior.
**Requirements**:
- Degree in Customer Relations Management or relevant field.
- Proven track record with at least 2 years’ experience of retail-related work experience. Prior experience in FMCG or fast pace retail environment is a MUST.
- Experience in cross functional communication and collaboration.
EA License Number: 18C9289 | Registration Number: R22106136
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