Desktop Support Engineer

2 weeks ago

Singapore Stafflink Services Pte Ltd Full time

→ Diploma in IT with 1 years of IT onsite exp. preferably in MNC environment preferred
→ Working hours: 8.30am to 5.30pm, Monday to Fridays

Objectives:

- Support Singapore users across 5 sites (Suntec, Jurong Island, Tuas x 2, Loyang), site travel once a week
- Position based in Suntec and occasional visit to other sites as the need arises.
- Onsite presence is necessary.
- Infrastructure support in network
- Maintain equipment inventory
- Work with external vendors in Service Desk, infra provider, device deployment
- Support employee townhalls in the AC/VC equipment

Job Responsibilities:

- Provide assistance and support the use of company IT hardware including computers, mobile phones, printers, AC/VC equipment, servers and standard software
- Set up and configure desktop computers, peripherals and accounts assigning security level
- Install and minor repair hardware and peripherals (eg. Microcomputers, disk drives)
- Work with external provider to support site-related testing or project activities for bandwidth or any network issue
- Perform basic troubleshooting, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Provide introductory training (online or classroom) for company issued electronic devices
- Provide onboarding session (online or classroom) for new employees
- Support offboarding of resigning employees in their return of company device
- Provide user support in person, via phone or electronically
- Support user backup or file retrieval during hardware failure before device change
- Support user to chase / escalate ticket and coordinate activities between user and other IT units including vendors and service desk
- Assist in senior executive support, including home visits where necessary
- Maintain and update of IT inventory records, asset control and documentation
- Resolve technical issues in a timely manner
- Support AC/VC equipment (eg: Sound system/video camera) during employee townhalls.
- Willingness to perform overtime when required.

Job Requirement
- Diploma in IT or related field
- Minimum 3 years working experience in Onsite activities
- Knowledge on hardware, Microsoft products
- Digitalisation interest and skills preferred in doing simple coding on MS platforms

HOW TO APPLY:
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Bong Wee Kiat (Jason)
EA Personnel Reg. No.: R1986867

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,500.00 - $3,200.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

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