Executive, Guest Service

2 weeks ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Responsibilities

You will:

- Assist guests with check-in and check-out procedures
- Ensure all guests are attended at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all guests' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
- Manage guests’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Handle and record resident feedback and complaints, referring them to supervisors and managers
- Perform related tasks as assigned

Job Requirements

You have:

- Possess a good command of spoken and written English.
- Pay attention to details;
- Excellent team player and service-oriented
- Passion in learning a variety of tasks, including handling paperwork
- Willingness to perform shifts

Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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