Systems Programmer

2 weeks ago

Singapore KRIS INFOTECH PTE. LTD. Full time

**Job Description:
- He/She will be an L2 Engineer for the Unified Communication Services in the company.
- Provide support for all the RUN activities within Unified Communication Services team in Singapore.
- He/She is responsible for health and stability of the technical solutions within his/her scope.He/She has to effectively work with technical peer such as architect, regional experts and project teams on technology road map and projects.
- Responsibilities: As an experienced professional in Unified Communication Services, he/she:

- Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise, Is aware of the global IT structure so that he/she anticipates interrelationships within the organization
- Manage L2 activities which involve direct relationships with end users engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects
- Has to monitor and push for improvements in the team’s productivity
- Be available and able to drive, technically, any complex or high severity incidents that occur within the scope of their role
- Engage in Projects and project deliveries
- Drive and deliver root cause for any high severity issues

As a member of ISAP/ITS, he/she:

- Facilitates collaboration and spread of information from and to the team,
participates to the department’s activities including brainstorming, team building and other team or transversal actions
- Fosters innovation mindset
- Contributes to ISAP/ITS global branding and communication
- Focus on automation and optimum use of the team to improve efficiency

**Requirements**:

- Minimum 8-10 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes.
- Good in technical troubleshooting and problem solving.
- Must be a bachelors/engineering graduate.
- Experience on Messaging technoloigies as Exchange 2016/2019, Skype for Business, MS Teams, IRONPORT and mobile messaging technologies as WorkSpaceOne & Blackberry work.
- Microsoft Exchange Server 2016 certified (or above)
- Microsoft Certified IT Professional Enterprise Messaging Administrator

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