International Service Specialist

**Purpose**:
You will develop partnership and operate as the trusted advisor to Underwriters who are based in Singapore

You will collaborate with like-minded colleagues internationally, and support each other to deliver high quality and consistent services across the International Programs from Zurich (IPZ) network.

You will also interact with brokers and customers to implement and manage their global programs, as well as to implement the receiving policies for the Singapore-based subsidiaries of multinational companies.

**Job Accountabilities**:

- Communicates directly with customers and brokers in respect of the services provided by the worldwide IPZ network
- Handles multiple lines of business (Property, Financial Lines, Liability, Marine Cargo)
- Communicates effectively within the IPZ network, and manage and resolve issues related to the international programs (instructions, monitoring, issuance, payment)
- Meets stipulated timeframes and executes the assigned portfolio with high quality
- Ensures and maintains data quality and integrity in systems used
- Follows up and manages on cash collection
- Performs the reinsurance maintenance and coordination with all internal and external stakeholders, such as preparing and executing premium settlements with facultative reinsurers/captives, maintaining the captive and reinsurance files, performing some quality checks on the reinsurance bordereaux
- Acts as the local contact person for the customers and brokers in respect of services provided by the worldwide network
- Provides program overviews and statistics by producing reports from the reporting platform
- Supports underwriters/relationship leaders in enhancing the international program solution as a service and network specialist
- Prepares and delivers service presentations to broker/customers
- Interprets instructions, checking for accuracy and correctness, performing quality checks as appropriate
- Participates in LEAN initiatives and continuous improvement measurements
- Contributes and supports the design, testing and implementation of IPZ projects

**Experience and attributes**:

- Certificate in Commercial Insurance or equivalent qualification
- 3-5 years of experience in commercial insurance (insurance companies or brokers), with Property and/or Financial Lines as well as Marine Cargo and / or Casualty insurance is required.
- Prior experience with international insurance programs and/or captives and/or reinsurance accounting is preferred
- Good communications skills in English. Additional languages, especially Japanese and Mandarin, are an asset
- Open minded, ability to work and adjust with people from different backgrounds, countries and cultures
- Eager to learn and discover new technical matters
- Attention to detail (important for both IT systems and policy documentation)
- Structured thinking and analytical skills
- Ability to anticipate and to look proactively for the necessary information
- Ability to organize and host internal conference calls with different departments
- Ability to deliver technical messages to colleagues located abroad
- Ability to produce reports and to identify the key actions to be taken on his/her own portfolio.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): SG - Singapore
- Remote working:

- Schedule: Full Time
- Recruiter name: Ahona Adhikary
- Closing date: