Concierge

3 days ago

Singapore HONGKONG LAND (SINGAPORE) PTE. LTD. Full time

**Responsibilities**

1. To provide assistance to all shoppers/visitors’ inquiries in a courteous and professional manner.

2. To execute all customer service activities to ensure quality delivery and compliance with policies and procedures

3. To record any feedback/ request/ complaint in the Feedback Form and report to Senior Concierge or the Manager for immediate necessary action.

4. To assist in any promotions or marketing events as instructed.

5. To be alert at all times and promptly report to Building Management Centre (“BMC”) for immediate necessary action if suspicious characters are spotted:
a) carrying filming or photography equipment into CLM/ ORL

b) taking photographs in CLM/ ORL.

c) illegally touting, harassing, selling unauthorized merchandise, soliciting for business within or around CLM/ ORL.

6. To ensure that campaign promotions are issued to shoppers accurately based on each campaign’s Terms & Conditions.

7. To account for and tally campaign promotion stocks and submit a daily report.

8. To contact the Tenant’s security or receptionist whenever there is an intended visitor(s) who has a pre-arranged appointment with the tenant. To record all relevant details into the visitors accompanied book. During the fire alarm activation, fire situations and other emergencies, to control/restrict personnel access into the lobby/building.

9. To ensure that G4S/appointed agency staff deployed at the lobby frontline-static duty are in proper standing posture and are screening all in-coming person(s) and their ID (s) and are directing visitors or vendors to the lobbies desks.

10. To provide taxi bookings upon request.

11. To ensure good housekeeping of the concierge counter, lift lobby, lounge areas and staff’s locker room and see that they are kept in pristine clean condition at all times.

12. To ensure that nobody enters the CLM/ lobby with a lighted cigarette.

13. To monitor the elevator and CCTV consoles and report any defects/breaches discovered to BMC and provide any necessary assistance when required.

14. To ensure that no unauthorized/unattended vehicle is parked unattended or haphazardly at the driveway. To inform BMC if there are violations. To ensure no trolley deliveries or bulky items are brought in through the lobby areas. To provide assistance to any physically disabled or wheelchair bound person (s) conscientiously without request.

15. To report to ISS cleaners for immediate action if there is littering or spills at or around the building.

16. To ensure that the respective elevators are clean and its lights, fans, intercom, call, floor, indication buttons are functioning well.

17. To contact BMC whenever it rains, to get ISS to lay out floor-mat and put up umbrella sleeve-dispenser stands outside the lobbies entrances.

18. To forbid entry of unauthorized person(s) into the counter at all times.

**Requirements**:

- Minimum GCE O level
- Prior customer service and/or concierge experience preferred
- Possess good verbal and written communication skills
- Proactive, approachable and solution focused
- Must be able to work shift, weekends and public holidays

  • Concierge

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. Concierge Job Description in Residential Environment In General Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others...

  • Concierge

    5 days ago

    Singapore CONCORDE HOTEL SINGAPORE Full time

    **Responsibilities**: Supervise and provide direction for overall, day to day operations and administration of the Concierge section Ensure that all arriving and departing guests are promptly attended efficiently Coordinate and liaise with the Chief Concierge as required for day to day operations which will include reporting of any guests complaints /...

  • Concierge

    3 days ago

    Singapore CONCORDE HOTEL SINGAPORE Full time

    **Responsibilities**: - Supervise and provide direction for overall, day to day operations and administration of the Concierge section - Ensure that all arriving and departing guests are promptly attended efficiently - Coordinate and liaise with the Chief Concierge as required for day to day operations which will include reporting of any guests complaints /...

  • Concierge

    2 weeks ago

    Singapore JLL Full time

    **JLL empowers you to shape a brighter way**. Facilities Concierge Operations - Assist with VIP’s arrival - Manage the concierge counter not limited to walk in queries, calls etc. - Manage switchboard calls - Log all feedback and follow through until case is satisfactorily resolved - Handle complaints and deploy facilities team support - Use the Guest...

  • Concierge (Residential)

    1 week ago

    Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time

    In General Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation. Actionable Example: There will be new residents moving into the estate, Concierge...

  • Chief Concierge

    1 week ago

    Singapore Raffles Hotels & Resorts Full time

    Chief Concierge Raffles Hotels & Resorts seeks an experienced Chief Concierge to lead and elevate guest experience across the Singapore property. Company Overview Raffles Hotel Singapore is a heritage 5‐Star hotel renowned for its historic luxury, local culture and impeccable service standards. Job Description The Chief Concierge orchestrates seamless...

  • Concierge Supervisor

    3 days ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Scope of Position** - Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information. **Duties and Supporting Responsibilities** - Ensure that GSAs/GSEs/HSEs attend to guest’s...

  • Chief Concierge

    1 week ago

    Singapore Raffles Hotel Singapore Full time

    The Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences — leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service. Rooted in tradition yet attuned to the modern traveler, the Chief Concierge ensures each guest feels deeply welcomed,...

  • Chef Concierge

    3 days ago

    Singapore RAFFLES Full time

    **Company Description** Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social...

  • Medical Concierge Executive

    2 weeks ago

    Singapore THOMSON MEDICAL PTE. LTD. Full time

    Reporting to the Director of Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business. **PRIMARY DUTIES & RESPONSIBILITIES** To respond to request for services, appointments, information in a timely, responsible and professional manner. **SECONDARY DUTIES...