Client General Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The APAC Regional Client General Manager is responsible for leading and managing the regional client relationship for a high-profile, top 25 client, complex client across the APAC region, driving strategic service optimization through collaboration with global and local teams.
The APAC CGM will have multiple key priorities which include and not limited to the following:
What You'll Do
Strong collaboration with the global, regional and local account team (Proprietary, JV and TPNs)
Develop and implement strategic business plans and conduct regular business reviews driving client and AMEX GBT goals to fruition
Manage client relationships and expectations while ensuring client satisfaction and partnership growth
Analyze market trends and client feedback
Keep CRM updated with customer information
Provide support to implementation to ensure a successful program launch
Aggregate, analyze and communicate client feedback to support future product development initiatives
The ability to understand product capabilities and communicate the value and differentiation of a service offering in the market
Diligent and obsessive P&L oversight for dedicated countries and region
Drive financial outcomes and operational efficiency
Collaborate on pricing and cost reduction strategies
Work in partnership with the Global CGM on commercials and pricing driving transparency
Proven track record of driving significant, sustainable KPI performance improvements
What We're Looking For
Must be based in APAC region, preferably Singapore
Shown success in upselling products, services and solutions increasing client revenue and profitability
Demonstrated ability to develop and implement growth strategies, build action plans and set goals.
Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
Possess a strong understanding of the Global Business Travel marketplace.
Travel Operations knowledge required.
Demonstrated knowledge of Business Travel Service Delivery and Client Management.
Working knowledge of Business Travel Service Delivery technology/tools and processes.
Advanced software skills (MS Office) required.
Fluent English
Ability to analyze data and make strategic recommendations
Comfortable working under pressure and in a fast-paced changing environment
Experience working in a virtual environment, autonomously and/or in a team environment
Excellent time management and organizational skills
Demonstrated ability to understand the APAC region and local markets
Location Singapore, Singapore
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more
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