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Assistant Operations Manager

2 weeks ago

Singapore TAKAGI RAMEN PTE. LTD. Full time

**Job Highlights**:

- Great Career Advancement Opportunities
- Fast-Paced, with Rapid Growth
- Profit Sharing

**Job Description**:
Takagi Ramen is a growing FnB chain with 11 outlets currently and a clear vision to become a market leader in Singapore for affordable Japanese Ramen.

JOB SCOPE (Primary)
- Conduct QC on food quality, hygiene, shop outlook and adherence to SOPs, inclusive of staff training at outlets.
- Cover Ad-hoc Operational Duties such as liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
- Open new outlets from start to finish according to the company’s expansion plans.
- Identify any operational issues, propose systematic solutions and execute approved improvements.
- Plan, propose and execute measurable, replicable solutions to improve food consistency, quality and service standards.
- Improve Company's Complaints/Compliment (CC) ratio
- Work with the management to identify operational inefficiencies to reduce cost and improve profitability.

JOB SCOPE (Secondary)
- Work with HR department to counsel staff to improve performance, morale and retention.
- Oversee scheduling to ensure effective staff allocation including working in the outlets in cases of staff shortages which threaten operational smoothness.
- Assist in other Ad-Hoc operational duties including but not limited to liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
- Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
- Ensure logistics team maintains proper stock levels, including efficient delivery of stock from warehouse to outlets.
- Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
- Conduct CCTV Compliance Checks and investigate breaches.
- Develop and Implement New Menus

WORKING HOURS:
6 days a week, 10 hours a day.

Must work weekends.

BENEFITS:

- Annual bonus and Monthly Profit Sharing
- Great career advancement opportunities
- Hospitalisation and Surgery Insurance
- Annual leave + Compassionate Leave
- Paid medical leave

MINIMUM REQUIREMENTS:

- Ambitious, Positive attitude, Willing to learn
- Experience or Keen Interest in FnB / Operations line
- Class 3 Manual License
- Strong Organisational skills