Sr Analyst, Gfo, Collections

1 week ago

Singapore Dow Jones Full time

**Primary Location: Singapore**

**Additional locations: Hong Kong, China**

**This role will report to Collections Supervisor in APAC Region**

**(Immediate availability is preferred)**

**Responsibilities**:
+ Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives

+ Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner

+ Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics

+ Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

+ Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high quality customer service in a timely manner

+ Maintain client confidentiality and deliver a consistent and professional level of service at all times

+ Enter detailed notes and client information in the online collection tool

+ Research and perform special projects and other activities as needed

+ Escalate at-risk collection accounts to Management.

**Performance Expectations**:
+ Degree holder in Business Administration, Finance, Accounting or related disciplines;
+ 2 - 4 years of high volume APAC collections experience, keen on handling China & India debts & MNC background preferable

+ Strong attention to detail, goal oriented, Good Communication skills

+ Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.

+ Maintain customer relations and customer service to all customers.

+ Develop a positive working relationship with customers and our internal sales team.

+ Fluent in English and Mandarin with good English and Chinese written skills.

**APAC Benefits**:
+ Comprehensive Insurance & Retirement plans

+ Paid Time Off and Leaves

+ Education Benefits

+ Family Care Benefits

+ Career Growth Programs

+ Access to Dow Jones Products

+ Employee Referral Program

+ Employee Well-being Support & Fitness Programs

Business Area: Dow Jones - Finance

Job Category: Finance

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
- Req ID: 44967

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