Manager, Trade Product Operations

Job ID: 31915

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 26 Jun 2025
- Job Summary- Individual will be responsible to take ownership of Product Operations that ensures transactions flow effectively to meet local regulatory, business and client requirements. Responsible for operating environment and governance enabling product and client requirements allowing Trade GBS Operations to process transactions effectively.**Role Responsibilities**
- To support Product Operations Export Team with the aim to achieve:

- Good cost control within Trade Operations
- Good quality control on operational / transactional risks
- Contribution to the future strategic direction and processing innovations for Trade Operations
- Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new trade products.
- Work closely with Trade Centre of Excellence to ensure group projects & initiatives be properly implemented in country & GBS.
- Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in country & GBS.
- Work closely with operations team in branches and GBS for post implementation review to ensure smooth daily operation after product & project delivered.
- Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency, and services.
- To support digitisation initiatives by achieving targets on self-service.
- Work closely with Core & Client Operations team, branches and GBS to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
- Work closely with Trade Client Operations team for continuous tier 1 client improvements including disruption resolution & commercialisation of digital tools
- Maintain good internal & external customer relationship by responding promptly, accurately and courteously to enquires, or request for advice relative to new or outstanding transactions.
- To provide ad hoc support to Head of Product Operation for special assignments (eg Country / Group projects or initiatives)s.
- To provide support across the units relative to guidance for transaction processing and training of existing staff / new joiners in handling different products.
- Observe and analyze workflows to identify system disruptions that impact turnaround time and initiate actions to resolve.
- Responsible for escalation of tier 2 client transactions from GBS & Country Business Teams. Take ownership of escalated items through to resolution.
- Timely escalation of control failures based on the procedures laid down in the Escalation Policy accordingly.
- Exercise governance for tier 2 clients to ensure overall service standards are met for transactions and enquires which are undertaken in GBS Trade Operations.
- Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
- Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
- Support and assist Head, Product Operations Open Account to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
- Engage with local regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of business in the country.
- Monitor the effective communication and implementation of regulatory changes.

**Skills & Experience**
- 5+ years of working experience in Documentary Trade - Exports
- Experience in Export LC documents checking
- Advisory role to Clients
- Knowledge of UCP, International Trade ICC rules
- Analytical skills
- Risk management experience in Trade Finance Transactions
- Understanding of financial products

**Qualification**
- Diploma or degree holder with Trade experience preferred.

**Role Specific Technical Competencies**
- Products + Processes
- Business Governance and Support
- Business Partnering
- Trade Experience

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our uniq