Employee Relations Lead, Apac

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Employee Relations Lead, APAC

What this job involves
The Asia-Pacific (APAC) Employee Relations Lead will identify and lead through gaps which may exist in perception, understanding or performance expectations between employees and management, and advise solutions which uphold JLL’s principles related to fair and equitable treatment of its employees and the best interest of JLL. They will proactively anticipate possible challenges related to employee matters and makes recommendations to mitigate risk to the firm. They will demonstrate an understanding of the needs of the business and the employee and recommends appropriate and fair actions to support those needs.

The APAC Employee Relations Lead will steer and embed the Asia-Pacific Region (APAC) Employee Relations (ER) Community of Practice, supporting the transition of ER-specific work from HR including some centralization. They will develop the ER proposition across (APAC) managing key stakeholders in line with the direction of the HR strategy, ensuring ER, HR, APAC and Americas (AMR) alignment.

The APAC Employee Relations Lead, and associated team, will work with all HR Centers of Excellence and Communities of Practice that support the Geo (People Service & Excellence, Reward/Talent/L&D/Talent Acquisition) to embed and execute HR processes and provide seamless ER support to the business. ER support services include providing expert advice concerning tribunals and litigation, settlements and alternative dispute resolution, organizational change and transitions (including reorganizations, account transitions, etc), terms and conditions, policy and practices, high risk/complex cases/investigations and other ad-hoc programs and initiatives.

Key Accountabilities
Lead through change to embed the APAC ER Community of Practice and further construct and execute an integrated APAC ER strategy (with view to global philosophy and strategy), including building and leading an ER team

Ensure delivery of a specialist, tiered ER support service across all APAC-based employees providing policy, process, advice and guidance to business lines including but not limited to:
Work Dynamics (including Account Management and Project & Delivery Services)

Markets (IOS and JLL Resources / Managed Services)

Capital Markets and Valuations Advisory

Corporate Functions

Collaborate with regional/global HR/ER representatives to understand local approaches and identify shared interests, helping ensure up to date knowledge, compliance, knowledge sharing and ER data tracking.

Be a member of APAC HRLT, acting as a key enabler of the people agenda by leading the ER team to deliver value and expert ER support.

Maintain and own APAC HR's relations with external legal advisors, to minimize risk, litigation and cost, whilst ensuring continuing employee support.

Align and communicate with compliance/in-house legal and external APAC networks to ensure, maintain and inform good practice(s).

Provide expert consultation, guidance and coaching to business leaders and HR People Partners on high risk/complex issues to help resolve, minimize disputes and costs and implement changes successfully.

Lead by example as player/coach and works on most complex cases while serving as escalation point for the ER team, demonstrating best practice.

Analyze and optimize use of resources to enhance productivity and effectiveness, directing the activities of ER team.

Oversee case management, appropriate records of investigations and ensures routine audits of ER work.

Lead with data to produce strategic, proactive recommendations to HR and the business to proactively address and mitigate systemic issues and to sustain a positive work environment for JLL employees.

Oversee and ensure r