Senior Application Support Analyst- Avp

**Responsibilities**:

- The Apps Support Senior Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Provides expertise in area and an advanced level of understanding of the principles of apps support
- Responsible for handling day to day BAU support for the Singapore Global Commodities business and associated downstream teams. Exposure to systems like OpenLink Endur (ETRM), Simpliciti (Risk/PV) ,E-trading platform and much more
- Provide business support for mission critical trading system used by trading desks and operations
- Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management, middle office and back office and regulatory reporting flows
- Expected to be able to raise problems to appropriate technology and business teams, while
- adhering to Service Level Agreements
- Build and maintain technical support documentation
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Cooperation with Development colleagues to prioritize bug fixes and support tooling
- requirements
- Ensure all productions issues are logged and updated as per the Support team policies and
- procedures
- Effectively share information with other support team members and with other technology teams
- EOD Batch Issue handling and able to deliver the risk to trading desk and downstream systems
- Persuades and influences others through strong and comprehensive communication and diplomacy skills
- Performs other duties and functions as assigned

**Development Value**:

- Excellent exposure to a continually improving Commodities Technology Stack and industry

award-winning Business Desks in Global Markets
- We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams

giving opportunities to facilitate effective and timely resolution to user queries and issues
- Internal Citi and External Markets training is highly supported - we look to develop and

maintain our Analysts with best of class development options. This includes direct exposure

with our Business SME’s who lead deep dives into how Citi handles its Oil, Gas, Power and

Structured/Index products to name just a few

**Skills (Desirable)**:

- Sound knowledge on Business / understanding of financial markets and products
- Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus )
- Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or

Splunk
- Job scheduling tool such as Autosys
- Issue tracking and reporting using tools such as Service Now, JIRA
- Knowledge/ experience of problem Management Tools.
- Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

**Knowledge/Experience (Essential)**:

- Prior experience with e-trading support/Front Office Support
- Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
- Prior experience with Solaris/Linux a plus with ability to navigate the system and core

administration functions. (Able to navigate the system and write shell scripting)
- Working knowledge of Python Scripting

related business
- Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques
- Working knowledge of Openlink product
- Prior E-trading Experience
- Knowledge of Microsoft operating systems/components
- Strong analytical skills & attention to detail
- IT (spreadsheet/analytical/modeling skills)
- Positive attitude and keen to learn
- Ability to work under stress and time constraints

**Competencies**
- Ensure all productions issues are logged and updated as per policies and procedures

Effectively share information with other support team members and with other technology

teams
- Ability to plan and organize workload
- Strong client facing skills, both verbal and written.
- Ability to communicate appropriately to relevant partners (Trading/MO, Development/Support)
- Excellent team player and standout colleague.
- Ability to thrive in a dynamic and challenging environment

**Qualifications**:

- 5-10 years experience
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills

**Education**:

- Bachelor’s/University degree, Master’s degree prefe