Legal Policy Operations: Child Safety Specialist

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About the team
As a Child Safety Operation Specialist within the Trust & Safety Team, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

**Note**: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

**Responsibilities**:

- Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
- Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
- Review user escalations related to the most vulnerable in our community.
- Review and assess inbound escalations from Law Enforcement and other teams.
- Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.
- Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

**Qualifications**:
Minimum Qualifications
What should I bring with me?
- English proficiency as working language.
- Up to 5 years hands on experience from either an Investigative or Trust and Safety Analytical role.
- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
- Experience in working on Trust and Safety issues or similar related field of work, and types of online abuse.
- Proven ability to analyze information, to assess threat and risks in a safe environment.
- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.
- Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.
- Demonstrate good analytical, troubleshooting, and problem-solving skills.
- Passionate about protecting children.

Preferred qualifications
- Experience with Crisis Management, Government Agencies or Law Enforcement would be advantageous.
- Knowledge of child safety policies and/or legislation.
- Experience with social media, analytical tools, and online research.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Onsite