System Applications Business Analyst

7 days ago

Singapore St Lukes Elder Care Full time

We are always looking for dedicated individuals to join our team. We are currently looking for talented individuals to fill the following positions.

System Applications Business Analyst

**Job Descriptions for System Applications Business Analyst**

**Responsibilities**

**Application Support and Maintenance**
- Track and manage all incidents to ensure resolution/escalation to the relevant support staff/vendors
- Maintain user documentation including release notes, training guides and UAT documentation
- Provide IT domain knowledge to users when required

**System Lifecycle Management**
- Manage the lifecycle of systems, including planning, analysis, design, implementation, testing and integration, and maintenance

**User Experience and Service Management**
- Bridge the gap between users and vendors by managing user services and translating users’ requirements into effective system solutions

**Vendor and Stakeholder Management**
- Collaborate with vendors to tailor solutions to specific user needs.
- Manage and govern IT service providers and vendors to ensure SLA commitments are met
- Partner users in evaluating IT solutions and products so that the solution implemented is secure, reliable, and has the necessary vendor support/warranty in place

**Security and Compliance**

**Resource Management**

**Others**
- Any other assignments/projects as required by the Supervisor

**Requirements**:

- Possess a Degree in Digital Healthcare, Computer Science, Information Technology or related fields
- At least 2-3 years of experience in Platform/SaaS system lifecycle management, a good understanding of systems approach and how digitalisation impacts processes. Experience working in a healthcare setting is advantageous.
- Ability to work with external and internal stakeholders.
- Strong analytical skills and ability to work independently
- Good time-management skills and the ability to work under pressure
- Comfortable learning new technologies as needed for new solutions
- Proactive, resourceful, willingness to learn and take on responsibilities
- Must be willing and able to travel across Singapore to support remote sites when required
- Passion and keen interest in the aged care sector.
- Good communication skills, both verbal and written, for effectively conveying ideas and exploring the latest technologies with users and stakeholders.

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