Service Team Manager
1 week ago
**Job Overview**:
The Service Team Manager will lead our service team, overseeing daily operations and ensuring timely, efficient, and high-quality service delivery.
This role involves managing a team of service technicians, optimizing work schedules, ensuring compliance with safety and industry standards, and maintaining strong client relationships.
**Key Responsibilities**:
- **Team Leadership**:Supervise and support service technicians, providing guidance, training and performance evaluations.
- **Operational Management**:Plan, schedule, and monitor daily service operations to meet project deadlines and quality standards.
- **Client Relations**:Act as the primary contact for clients, addressing any concerns or inquiries and ensuring excellent customer service.
- **Quality Control**:Conduct regular inspections to ensure work complies with industry standards and internal quality benchmarks.
- **Safety Compliance**:Ensure all team activities adhere to safety regulations and company policies.
- **Resource Management**:Manage tools, equipment, and inventory, coordinating maintenance and replacements as needed.
- **Documentation and Reporting**:Ensure all work orders are closed on time. Maintain accurate records of services rendered, incidents and project outcomes. Prepare regular reports for management.
**Requirements**:
- Min Diploma in engineering or a related field, or equivalent experience.
- 5 - 7 years of relevant experience in fire protection supports and maintenance on fire safety system.
- Strong leadership and team management skills, with the ability to motivate and lead by example.
- Excellent communication and interpersonal skills.
- Strong knowledge of industry standards and safety protocols.
- Problem-solving abilities with a client-focused approach.
- [Preferred qualifications or certifications relevant to fire safety, if any]
- Knowledge of AutoCAD added Advantage
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