Service Team Manager

1 week ago

Singapore ASIA PACIFIC AIR QUALITY GROUP PTE. LTD. Full time $80,000 - $120,000 per year

APAQ Group, part of ENVEA Global, is a highly skilled regional specialist company, focusing on air quality and meteorological monitoring systems. We provide governments, industries and environmental companies with consulting and training services on air pollution impact assessment and control strategy, and undertake turn-key contracts on supply, operation and maintenance of air monitoring systems and instrumentation.

APAQ is headquartered in Singapore with a branch office in Jakarta and project partners spanning the ASEAN Region. We are looking for a Service Team Manager for our Singapore Headquarter.

Join the APAQ family today

Responsibilities

  • Lead and manage the day-to-day operations of the service team to ensure timely execution of installation, maintenance and calibration of air quality monitoring and meteorological systems, and analytical instrumentation.

  • Oversee and ensure quality standards in technical services, including troubleshooting, diagnostic support, and system repairs.

  • Plan, assign and monitor service schedules and resources to meet project and client requirements.

  • Prepare, review, and endorse service reports, technical documentation, maintenance records, and commissioning reports.

  • Conduct and/or supervise training and prepare training materials for serice team and customers.

  • Provide technical expertise and support for project proposals, tender submissions, and system upgrades.

  • Ensure compliance with safety regulations and company quality standards.

  • Occasional work outside of regular working hours may be required to support operational needs.

  • Act as the main point of contact for customer issues, build and maintain strong relationships with customers to enhance service satisfaction and business continuity.

Requirements

  • Degree in Engineering (Electrical, Electronics, Mechatronics, Mechanical, Environmental, or related fields).

  • More than 5 years of hands-on field experience in analysers, instrumentation, air quality monitoring systems, or meteorological equipment.

  • Prior experience leading or supervising a field service team is preferred.

  • Strong ability to lead, motivate and communicate effectively with the team and clients.

  • Strong technical troubleshooting, diagnostic, and calibration skills.

  • Excellent interpersonal skills and deep understanding of customer service standards and best practices.

  • Strong organizational skills to manage resources, processes and deadlines, as well as analytical skills to interpret data and make decisions.

  • Good communication and documentation skills in English (written and verbal).

  • Able to work independently and lead a team in a fast-paced environment.

  • Class 3 driving license required.

  • Willing to travel both locally and overseas.

  • Self-motivated, proactive, and committed to continuous improvement.

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