Principal Trainer, Ground Services

4 days ago

Singapore Scoot Tigerair Pte Ltd Full time

Summary

Trainer's primary purpose is to ensure knowledge transfer of Airline's product, policy and procedure to the operators at the stations.

The Trainer is the chief custodian of the Airline's training material. Responsible for the training program, curriculum and syllabus, the Trainer should be able to perform trainee's needs analysis and ensure training delivery to bridge competency gaps.

**Job Description**:
**Responsibilities**:
Training Management
- Manage to ensure that our service partners are familiar with the Scoot product and policies and are updated of such changes via our continuous training efforts.
- Responsible for managing the Workday Learning system for Ground Department. It includes managing user data, training materials in e-learning format.
- Managing and administering of all training matters which includes upkeeping training records and materials.

Training
- Conduct training for the following: DCS system, Passenger Handling Training, Ramp training. Narrow Body Weight & Balance Document Training (Any other compliance/station specific training that might be required to be conducted), Load control training for Wide body (line stations and CLC), Dangerous Goods (DG) Training.
- Communicate and ensure understanding of training requirements and expectation to the trainees.
- Conduct and enforce integrity of Assessments

Load Control
- Coordinate with appointed CLC service provider and line stations to ensure load control functions are fulfilled as per service agreements
- Draft Service Level Agreement Letters for issuance to CLC service providers and monitor follow up
- Assist in investigation of load control related incidents
- Monitor and support special flights such as delivery flights and inaugural flights
- Draft Load Control Instructions (LCIs) and assist in distribution to network stations

Procedures Management
- Communicate with our service partners to ensure they are familiar and comply with the Scoot product and policies and are updated of such changes via our continuous training efforts.
- Maximize resources for efficiency and productivity.
- Build relationships with service partners, agencies, and potential partners for the growth of Scoots operational needs.
- Coordinate and engage with various stakeholders across other departments to achieve a favorable outcome taking into regard their best interest.
- Establish and document Standard Operating Procedures (SOP) for operations manuals (Ground Services Manual (GSM), Cargo Procedures Manual (CPM) & Load Control Manual (LCM)).
- Explore opportunities for Improvement in services delivery and to improve the service delivery of our business model.
- Provide directions, guide teams in product roadmaps, coordinates work within the project team, mentors team members and lead in resolving complexed issues.

Other Duties
- Manage SharePoint including access to network stations
- Assist in station start-ups.
- Conduct internal and station audits

**Requirements**:

- Diploma in relevant field
- Extensive experience in Airport Operations and conversant with operational processes and terminologies used
- Meticulous in administrative work
- Knowledge of Competency-based Training and Assessment (CBTA) framework
- Experience in development of training content
- Knowledge of e-learning authoring tool such as Articulate Rise 360
- Excellent time management and organizational skill
- Strong collaboration ability with cross-departmental functions

Skills:

  • Ground Services Intern

    4 days ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Summary **Job Description**: - Liase with Service Partners in completion of service partner acknowledgement form for GSI, LCI, and CPI.- Provide editorial support for department manuals such as updating of diagrams and form designs in GSM, LCM and CPM.- Support SGHA contractual work by managing and tracking ground contracts expiration and maintaining the...

  • ICT/PA Trainer

    1 week ago

    Singapore MAXHUNT RESOURCE PTE. LTD. Full time

    Name of Authority: Dunman Secondary School Contract Period: From 1 Jan 2026 to 31 Dec 2026. Personnel to be deployed at the following hours: Working hours per week: 42 hours Service usually not required on Saturdays, Sundays and gazetted public holidays Responsibilities ICT Trainer: To conduct structured computing programmes on coding (using Swift...

  • Trainer

    4 days ago

    Singapore Nayaka Services Pte Ltd Full time

    Job Description: - Perform online and face-to-face training for Migrant Domestic Workers (helpers) - Liaise with client and nurse trainer to schedule home-based training - Data entry & filing - Other ad hoc duties Job Requirements: - IT savvy and proficient with MS Office - Positive minded, meticulous and independent individual - At least 1 year(s) of...

  • Director, Institutional Sales, Southeast Asia

    2 weeks ago

    Singapore Principal Financial Group Full time

    Director, Institutional Sales, Southeast Asia At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the...

  • Personal Trainer

    6 days ago

    Singapore PURPLE PLUTO PTE. LTD. Full time

    **Position: Junior Personal Trainer (Trainee) - Full-Time** **Location: [Snap Fitness Pasir Ris Central / Toa Payoh)** **Join Our Team and Build Your Fitness Career from the Ground Up!** Are you passionate about fitness and looking to kickstart a career as a Personal Trainer? We’re offering a rare opportunity for a _Junior Personal Trainer (Trainee) _to...

  • Operations Coordinator(Ground Handling)

    2 days ago

    Singapore UNIVERSAL SINGAPORE AIRPORT SERVICES PTE LTD Full time

    **Job Description**: **Job Purpose**: This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. This position is responsible for working with a...

  • Senior Ice Bath Trainer

    2 weeks ago

    Singapore Mary Rush Care Ltd Full time

    The Role: Senior Ice Bath Trainer As a Senior Ice Bath Trainer, you go beyond guiding recovery sessions, you set the standard. You’ll lead by example, coach and mentor other trainers, and work closely with leadership to elevate our experience across clubs. You bring emotional presence, grounded leadership, and an unwavering belief in what cold immersion...

  • Ict Trainer

    2 days ago

    Singapore GAIN EMPLOYMENT SERVICES PTE. LTD. Full time

    Contract Period: 17/12/22-06/02/24 Working hours: - Mondays to Fridays: 8.00am to 5.00pm, inclusive of 45 minutes lunch break - Service not require on Saturdays, Sundays and gazetted Public Holidays. Scope of Services: The ICT Trainer must work closely with the HOD ICT, SH ICT and ICT Support Team. He must also support the school’s enrichment and...

  • Ramp Agent(Ground Handling)

    2 days ago

    Singapore UNIVERSAL SINGAPORE AIRPORT SERVICES PTE LTD Full time

    **Job Purpose**: Assist customers by meeting aircraft on tarmac, directing pilots to unloading area, towing/parking aircraft to assign locations. In addition, Ramp Agents assist customers by preparing aircraft for flight, servicing fuel, oil tanks, and other services as needed. Operate fueling equipment, Ground Power Units, and also perform Lavatory/ Water...

  • Specialist I, Ground Services

    5 days ago

    Singapore Scoot Tigerair Pte Ltd Full time $40,000 - $60,000 per year

    Entry Level: 0 - 2 yearsSummaryWe are looking for a movitated teamplayer to join Ground Contracts Team to see through the end to end process of contract management and subsequently ensure that invoices are verified accurately and promptly. You will be working closely with internal stakeholders in Ground Operations, Finance, Procurement, Legal etc as well as...