Operations Coordinator(Ground Handling)

2 days ago

Singapore UNIVERSAL SINGAPORE AIRPORT SERVICES PTE LTD Full time

**Job Description**:
**Job Purpose**:
This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. This position is responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. This position is responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards. This position can perform all the duties of Lead Ramp Agent and Sr. Customer Service Agent.

**Responsibilities and Associated Duties**:

- Demonstrates excellent customer service even under stressful circumstances
- Understands all Customs / Immigration requirements
- Understands all aspects of entry requirements.
- Has demonstrated all aspects of catering, lavatory service, refueling, transportation and hotel accommodation.
- Understands all requirements associated with Aircraft arrival and departure paperwork
- Can provide full aircraft ground handling service
- Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.
- Can perform essentially any other duty that may reasonably be requested by the company or a client.

**Knowledge and Skill Requirements**
- High School or equivalent required
- 4-5 years experience required in both ramp operations and customer service
- Must possess valid driver’s license
- Proficiency in MS Office (Excel, Word) at a basic level
- Excellent written and verbal communications skills
- Must be fluent in English (both written and spoken)
- Significant internal and external customer service skills required
- Able to communicate effectively in high stress environments
- Ability to converse in _Chinese _to _liaise with Chinese _-speaking _customers would be an advantage _
- Exhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanor and appearance, strong work ethic, and willingness to embrace change.
- Must be willing to work outside during inclement weather
- Able to work shift

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