Daas Engineer

6 days ago

Singapore HELIOS SYSTEMS PTE. LTD. Full time

**Title : Junior DaaS Engineer - Apple device**

**Responsibilities**:

- Provide L2 technical support and advice to users on systems-related issues or queries
- Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Jamf Pro / School
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
- Provide technical support for multiple customer environments on End User Devices operation.
- Work closely with Tech Lead and Operation Managers to deliver operational service excellent to meet customer expectation
- Provide support to project implementation and documentation.
- Work closely with Project Manager to deliver high quality project implementation
- Develop and maintain the scripts used to manage / support Jamf environment
- Any ad-hoc duties as assigned

**Job Requirements:

- **
- At least Diploma in any IT related courses
- At least 2 - 3 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
- Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Entra ID)
- Familiarise with endpoint device management tools MDM products - Jamf Pro / School
- Basic knowledge of others endpoint devices operating system (OS). Windows 10/11, Chromebook and Android
- To have Apple Device Support certification.
- Office Productivity tools for writing and presentation skills needs.
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management

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